Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue:
I purchased a Brave-VPN subscription around the 2. November 2025 as there was a free trial period and i at the time needed a VPN as i had no access to a site i needed to connect my home SIM-card to where i had just moved so i could avoid being charged extra amounts for roaming data and other such things as I had just moved out of the country. The free trial only came as part of the yearly subscription, but I understood that I could cancel before the first charge and there would be no payments on my side. The problem occurred when i could not cancel the subscription on google play, and i could not find any other way to do so.
I ask for a refund as I desperately need the $130-ish to pay for exams, and school supplies.
I used the VPN service once or twice during the week i had it for free, before i started desperately trying to find a way to cancel it, as i could not afford to lose such an amount of money at this time. I hope this request Isn’t too difficult to deal with an I will gladly provide screenshots and/or any other evidence you may need.
Brave Version( check About Brave): 1.84.136
Mobile Device details
I purchased the subscription on a Samsung S24, there are no faults or problems with said device as far as I’ve seen
Additional Information:
I have managed to cancel the subscription after asking google play support for help, but only after the charge was sent to my account.
@okosou just a reminder I’m an active user, not someone from Brave. I’ll get you some answers but want to touch on some things here in the story as well. Just bear with me here.
Not true. It gives you the choice of monthly or annual.
You could not cancel or you did not know how? And if trying to cancel in advance while facing any difficulty, did you not immediately try to contact Support through Google Play? Or why did you not immediately come post here to get help from Brave?
This may answer part of what I asked in the quote above, but not sure if you’re saying you waited until charged to contact them? To be very clear, the refund should be handled through Google Play support. This is especially true if you had already contacted them before the payment date and they helped you cancel.
Thank you for answering some of the questions i asked and such, first i did not see that i could choose, thank you for correcting me. Secondly i did know how to but the subscription did not register in google play, and i contacted google immediately but they took around 10 days to fix the issue, prompting me to be charged with the payment as the free trial week had ended. As to why i did not post here, I did not understand how to use the support page and honestly it has taken me a while to find out how to make this post as i was about to give up and just accept that what was done was done. And lastly google play support refused both a refund and any fault towards the purchase as it was quote “A purchase made outside the google play services” lastly, thank you for redirecting me I again was not aware i had to create a Premium support ticket.
Thought i would clear this up as someone who is not a digital assistant at google play has finally helped and reached out to me, yes i know the timing is impeccable as i received the email about my refund request being re-opened around 16:15 UTC+1. The issue appears to have been that the charge was sent on an account that did not have a payment structure set up on google play. Prompting them to make the charge directly to the last occurring place of payment, aka. my bank account, without going through google play and giving me the option to cancel/renew the subscription.
The refund request is now being “reprocessed” by google play services.