Charged immediately after selecting 7-day free trial (Google Play) – Refund Request

Brave Browser Firewall + VPN
1

I subscribed to Brave Firewall + VPN 7 day free trial through Google Play yesterday April 2, 2026

I tapped “Start 7-day free trial,” but I was charged ₱5,600 immediately and did not receive any trial period.

This was unexpected and misleading, as the purchase flow clearly indicated a free trial before billing.

I have already requested a refund through Google Play, but it was denied.

I have canceled the subscription and have not used the service.

Since this was purchased via Google Play, I do not have a Brave Premium invoice number and only the Google Play transaction ID.

I would like to request assistance from the Brave team in processing a refund for this charge.

Thank you.

2

Hello @Jzmunsayac - We’d be happy to assist! If you’re able to submit an inquiry via our Help Desk here for Brave Premium Products, this will enable us to further look into the matter. Many thanks!

3

This issue has now been resolved. Thank you so much brave team for acting quickly and processing my request.