Hey Team Brave,
I Recently Purchased the Annual VPN Plan For Brave Browser By Mistake, I have already canceled the subscription from my end and please Request you to kindly help me with the refund.
Transaction ID: GPA.3380-2336-2037-45635
The dates of the transactions: August 3 2025 9:05:09 a.m. GMT-5
Payment amount and currency: 407.000 COP
Reason for the refund request: accidentally purchased.
Thanks.
@KevinC611 Just go ahead and submit a Premium Support Ticket page at https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831. If you bought this through Google Play or something, you won’t have an invoice number, so use the sample one they provide. Otherwise please provide your exact invoice number for the purchase.
As a user not employed by Brave, and just an outside observer, I wanted to note the following:
The subscription terms were clearly presented when you signed up. You agreed to the charge, including the exact date and amount, and in most places that makes it legally binding. Businesses generally are not required to issue a refund if the terms were clear and you did not cancel in time.
To be honest, this kind of situation has been abused by a lot of people. Some intentionally wait out the trial or try to sign up again, use the paid features, then claim they forgot to cancel or signed up by mistake just to get more time without paying. It is taking advantage of how the system works in order to get more than what the free trial offers. That kind of behavior is probably one reason why Google has become less willing to approve refund requests. It ends up costing Brave and the payment processors money each time this happens.
Brave has still been generous in handling cases like this, even though they are not required to. But if that generosity keeps getting taken advantage of, there is no guarantee it will continue.
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