Too many wallets linked: unable to add too many wallets to a single user

[gurgunday]

Hey everyone

I have a pretty annoying problem. I bought a new Macbook and, of course, first thing I did was to install Brave, set up Sync, and then the Wallet along with Rewards.

However, when I tried to link my self-custody wallet, I get the following error message:

{
    "message": "too many wallets linked: unable to add too many wallets to a single user",
    "code": 409
}

Unfortunately, I no longer have access to my older PC and can’t unlink rewards.

Can we find a solution here?

[gurgunday]

I think for a given wallet, we should be able to unlink Rewards profiles somewhere, otherwise people will have the same problem as they change computers or phones…

[gurgunday]

This seems to be the suggested solution: Unable to re-verify wallet - #118 by Mattches

I created a Support ticket with the necessary information, I don’t know yet if it works for Self-Custody Wallets.

[Mattches]

@gurgunday if you submitted a ticket we’ll get back to you asap. If you’d like, you can share the ticket number that was generated when you submitted the ticket initially here with me so I can ensure it get seen by someone today.

[gurgunday]

Hey @mattches,

I did make a request (#332977), but Support just told me to create another Solana wallet, but when I do that, Brave asks for a transaction fee to link up Rewards. I would really appreciate if we can simply do the wallet unlinking instead so I can just connect using my main Solana account…

Thanks in advance!

Best,

[Evan123]

Hello @gurgunday - Sorry for any confusion. Wallet unlinking is not available for Solana at this time. You’ll need to connect a new SOL address if you’ve used up your linking slots.

[gurgunday]

I see. But is it normal that it’s asking for a transaction fee to link it? Is it because this is my second SOL address?

[Evan123]

Yes, the token account and a gas fee are an inherent requirement for Solana transactions. You can learn more here: https://support.brave.app/hc/en-us/articles/36396222329229-Associated-Token-Accounts-ATAs-on-Solana-Receiving-BAT-on-Solana

[gurgunday]

Thanks everyone! I created a new account and bought some SOL, now it’s working!

Just one last question though, if I change my PC tomorrow, would resetting the Rewards profile on the old PC first prevent me from exceeding the maximum link count when I connect the new one?

I’m just trying to prevent this from happening again