"Load credentials" button not responding in Leo

Brave Browser Leo AI
1

Hi everyone,

I’m experiencing an issue with Leo Premium on Brave Nightly (Windows). Despite having an active subscription, the premium models are unavailable.

In the subscription settings, I can see a button prompting me to load credentials for Leo - but clicking it does nothing. The button is completely unresponsive. The Leo chat itself does show that I have a Premium subscription, but I still can’t access the premium models.

What I’ve already tried:

  • Signed out and back into my account

  • Cleared cookies and all browser data from settings

  • Deleted my profile and created a new one

  • Fully reinstalled the browser and reconfigured it from scratch

None of these steps resolved the issue - the behavior remains exactly the same. :sleepy_face:

I understand Nightly can be unstable, but I’d prefer to stay on this version since it includes the latest Leo improvements. Has anyone else encountered this? Any idea what might be causing the “load credentials” button to not respond?

Thanks in advance for any help!

2

@v3max thanks for writing in. Would you be willing to submit a ticket to our Premium support form? It might be most helpful on our end to review a screen grab / video, just to ensure that I’m understanding the issue directly. Thank you in advance!

3

@steeven The issue came back today, but I managed to fix it - I’m leaving
a description here in case anyone else runs into the same problem.

The problem was that my Premium models suddenly stopped working.
In the subscription settings, I saw a button prompting me to load
credentials for Leo — the button was completely unresponsive.

I was able to resolve the issue by following these steps:

1. I went to the page brave://skus-internals/

2. I clicked the “Reset SKUs state” button

3. Then I went to brave.account.com and logged in again- the button to refresh credentials for Leo AI Premium worked

:slightly_smiling_face: