IOS VPN Restoration Nonfunctional

Brave Browser Firewall + VPN
1

Type of device (iOS):

Brave version: Whatever the Current App is

Detailed** description of the behavior: I’m adding my voice to the chorus. I cannot restore my VPN on iOS. None of the ways I’ve seen are either accurate to the App or functional. If I go to the VPN splash page, it has the ads for the VPN and the 7 Day trial offer, etc. In the upper right corner, there is a button for “Restore” which gives me an error message, with no real context. As I scroll further down, past the One Year and Monthly Subscription offers, and legal text, I see a “Lean More About Brave VPN”**–which has to be a little embarrassing for whichever coder is in charge.

Under said “Lean” button, there is the “Refresh your credentials” button, which takes me to account.brave.com where I can press two buttons or change my account email. The “Refresh Subscription” does nothing, I can’t even interact with it with a long press or similar actions. But I will say the “Cancel Subscription” button does work and it’ll take me to the next page of that process. I can also buy the VPN again through the app store, however I don’t particularly feel inclined to give Brave any more money as I’m currently feeling pretty cheated out of my $99 as is.

2

Hello,

your Brave VPN, the most effective fix is to go to iOS Settings > General > iPhone Storage > Brave and select Offload App, then reinstall it; this forces a fresh handshake with Apple’s servers to validate your $99 purchase without deleting your browser data. If the “Restore” button still fails, the “Refresh” button on the web account page is likely unresponsive because an App Store purchase won’t sync there automatically, so you should instead sign out and back into Media & Purchases in your Apple ID settings to refresh Verve Card your local licenses. If these steps don’t resolve the “Lean More” UI glitch and restore your access, you will need to contact Brave Support with your App Store receipt to have them manually verify your Subscriber ID.