Description of the issue: I am a new User of Brave, because Mozilla Firefox just got too slow after some time. But I cannot get Netflix or any other content to run. I tried to enable and disable Widevine about 20 times now, reinstalled the Browser 3 times, restarted my PC, checked that protected content is enabled in the settings and also made sure the entire Brave folder is assigned to my Windows-User (I am the only User at this PC and also on an Admin-Account). I also deleted the Widevine folder seperately multiple times as a possible solution. I also tried to “update” Widevine in the components page. It says the newest Version is installed, but still says Version Nr. 0.0.0.0. Netflix gives me errors like the famous M7111-1003. Also in incognito or other profile Netflix doesn’t work.
@Cromeee it sounds like maybe you ran Brave as administrator instead of running normally. This can cause issues to occur where Windows will change permissions to components folders and others. Then when opened normally, it blocks access to those because it doesn’t have the right permissions. It’s a bit headache.
You’ll need to do one of two things, whichever you think is easier.
If that’s too complex or doesn’t work for you, you would need to completely uninstall Brave and all of its folders. Obviously you would want to export passwords and/or bookmarks if you want to keep them. Then after that go to uninstall Brave and you’ll be met with a prompt asking if you would like to delete browsing data. You need to check that box so it will erase the components folders and others. Once done, install again and it should work.
I never explicitly started it as Admin in the first place, I did try doing one of the many reinstalls I did as an Admin tho, didn’t change anything. Whenever I reinstalled I made sure to delete all the data and also delete the data that was in %appdata%.
My first installation was also NOT as an admin.
The “solution” you linked is what I meant when I referred to making sure the folder is assigned to my Windows-User. I already went through this entire process.
Also to note: When I do a fresh install of this browser, alot of the components show “0.0.0.0” as their version. When I press “search for update” they download and update to the real version number, except for Widevine, this one stays at 0.0.0.0. The Widevine folder is also empty.
@Mattches if you could follow up. Pretty sure Cromeee here has the same issue as is known, but if they did both steps and not seeing any change, not sure what else to look at.
Do you have any ETA on when there might be an answer?
I also tried the Brave Beta version and it also didn’t work there.
Seems to be unlucky then, that I just joined as a new User and have this experience haha, but I hope there will be a fix soon, because Brave kinda ticks all of the boxes that I want for a Browser.
The only thing I can note here is that my Windows Account is an Admin Account, so maybe despite me not starting the Installer / browser as admin it might start “automatically” with admin-rights I guess? But having to downgrade your only windows-user-account only to make the Browser work seems like a messed-up workaround, if that’s even the issue at all…
If you need any more information to come closer to a solution feel free to let me know.
Looks like we just discovered this on our end today so conversation is ongoing. Cannot give you an ETA at this time. You are right though – simply bad luck here. Widevine/DRM content typically works just fine in Brave.
Will be sure to update here as soon as I know more.
Looks like you’re additionally unlucky as this issue appears to only affect new installs – users who already have Brave on their system do not appear to be affected here. We have an open issue here:
Looks like it’s not just us – other Chromium browsers that need to download the Widevine CDM are experiencing this. Looks like the team is still actively looking into this and in touch with the Chromium team.
@Cromeee just a bit of a heads up: If this thread does not show up as a notification in the future, either through a tag or a direct reply, or if it is not near the top of Latest, there is a good chance it may slip out of sight and kind of be forgotten. There is a steady flow of activity on the forum, and keeping track of every post across multiple platforms can be difficult. Especially in trying to remember to return to provide additional updates to people.
Once a Github issue is linked, there usually is nothing more to add here. The best way to keep up with any progress is to follow that issue directly.
This is not to say your concern will be ignored. It is simply an honest reminder that having someone return later and tag or update you when something is resolved rarely happens because topics get lost among all the ongoing activity.
Anyway, just a friendly note from a user who is active here in trying to help people. I am not saying this to be discouraging but to just give the best advice and expectations I can give. Otherwise if your topic does get lost in the shuffle, I didn’t want you to think you didn’t matter or were being ignored.
@Saoiray thank you for the explanation as I am new in this forum I was not aware. I’m a bit overwhelmed with the overlay of Github, but I suppose I’ll just bookmark it.
Any way to tell when it’s solved on Github? Like is there a symbol somewhere that tells me it’s done?
@Cromeee on the top you’ll see like below. Notice how it says Open? That means it’s ongoing. If it says Closed then it means it’s finished. So looking at that is one. But then looking at the bottom of all the talk that happens there will also let you see most recent updates.
In the above it’s multiple posts. The one where it’s adding to 1.86.x milestone would mean that it would be resolved when it hits that version.
Uni-verse is one of the QA, so they tested to verify and shared the details.
Or, on the side is a bar:
On this it shows nobody is assigned yet. Priority/P1 means A very extremely bad problem. We might push a hotfix for it, so it’s something they will be giving a lot of attention to resolve.
