Widevine Content Decryption Module - Cant update

[awesomedonald]

Cant use spotify or netflix. Running Brave on Ubuntu 20. This is what i am seeing when i try to update.

[Rethanis]

Components are updated by Brave’s component server, clicking on Check for update shows Status - Component not updated message because the corresponding data hasn’t been updated on the server yet.

You could make Brave re-download the Widevine component by deleting the WidevineCdm folder, which you could find under /.config/BraveSoftware/Brave-Browser.

The .config folder is a hidden folder so you have to enable Show Hidden Files when in your file explorer.

[awesomedonald]

I cannot find this file location. Little help?

[Rethanis]

Linux:	/Users/YOURUSERNAME/.config/BraveSoftware/Brave-Browser/
	or in shorthand format
	~/.config/BraveSoftware/Brave-Browser/

New user needs Profile Clarification

Also, these paths will get you to where the Brave-Browser, -Beta, -Dev, and -Nightly folders are, but the profiles are stored in additional folders inside those. That is, the path should be extended to include /Brave-Browser/ for macOS and Linux or \Brave-Browser\User Data\ in Windows 10. Edit 20200615: Apologies, but I had some kind of brain cramp and there’s no User Data folder in macOS Brave installations, just Brave-Browser folder that holds the profile folders. I suspect same in Linux an…

[awesomedonald]

Deleted. Reinstalled. Same thing.

[Rethanis]

Could you check whether brave://settings/content/protectedContent is enabled?

[awesomedonald]

@Rethanis

brave://settings/content/protectedContent

[Rethanis]

All right, let’s try the following:

1. Go to brave://settings/extensions and disable Widevine.
2. Relaunch Brave.
3. Go to open.spotify.com and check whether you’ll be prompted to install Widevine.

[awesomedonald]

I am prompted to install again. Shall i install again?

[Rethanis]

Yes, install Widevine.

[awesomedonald]

Installed. Restarted browser. Same result.

[Rethanis]

All right, try the following:

1. Go to open.spotify.com.
2. Click on the padlock icon in the address bar.
3. Click on Site settings → Clear data.
4. Go to brave://settings/clearBrowserData.
5. Set Time range to All time → select Cached images and files → Clear data.

[awesomedonald]

Did it. Restarted the browser. No dice.

[Rethanis]

We continue our attempts in resolving the issue, then.

Check whether open.spotify.com works as expected in a private window.

[awesomedonald]

The same problem in a private window.

[Rethanis]

Check whether the issue persists in a fresh user profile, that will tell us whether the issue is related to your current user profile in some way.

Create a new profile to help Troubleshoot

(authored by @sampson) For those impacted by performance and/or memory issues, here are a couple steps to take which will help us in helping you. As many here have stated, it’s good to disable extensions. Extensions are third-party applications; it’s entirely possible an extension could eat up tons of memory. By removing them from the equation, we greatly simplify the task of identifying the problem itself. Create a Testing Profile Testing with a private window is good, but this usually leave…

[awesomedonald]

Same thing in a fresh profile.

[Rethanis]

We’re discussing only Spotify, but did re-installing Widevine resolve the issue on Netflix?

[awesomedonald]

Still the same on netflix. Also with the fresh user account.

[Rethanis]

Is the taken screenshot from the fresh user profile, I see a couple of extensions and a couple of open tabs?