Brave Signs me out on pc start up


So basically every time i restart my pc or start it up im signed out of everything, Gmail, Netflix, Spotify web, youtube ect. I’ve done countless troubleshooting and even looked at older posts to find a fix, I’ve redownloaded brave, I’ve removed all the extensions, I’ve made sure i have nothing ticked on “on exit”, nothing is working and its getting frustrating, i have no idea of how to recreate this, it just started happening randomly a few days ago when ive made no changes to the browser or my pc, any idea what could be the cause?

Brave Version: 1.84.132

@DivineMaven

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Hi, Welcome to the Community!

Maybe on top of what 289wk mentioned, I would suggest you check:

My guess is #1

  1. here: brave://settings/clearBrowserData
    Particularly the On exit section & uncheck the things you DON’T want deleted On exit/in that section.

  2. here: brave://settings/content/siteData and see if
    Delete data sites have saved to your device when you close all windows
    (Sites will probably work as expected. You’ll be signed out of most sites when you close all Brave windows, except your Brave sync chain if you’re signed in to Brave.)”
    & Change it to:
    Allow sites to save data on your device
    (Sites are more likely to work as you would expect)
    If Allow... is not selected.

  3. & maybe here:
    brave://settings/shields and see if
    Forget me when I close this site
    (Clears cookies and other site data when you close a site)”
    Option is selected & Turn if OFF if it IS selected.

As you can see there are many ways to manage Cookies & site data… Hope this helps!

1 Like

Hi, i’ve tried both your suggested methods and 289wk’s suggestions and im still logged out of everything this morning… ive even tried complete deleting all browser data incase something was corrupted, and nothing seems to be working so far

Do you maybe have another application that’s messing with things? I’ve sometimes had my other security applications mess with things so I came up with this extra template:

Do you have any other Privacy/Security applications OUTSIDE of Brave?

To name a few, such as:
VPN, e.g. ProtonVPN (with NetShield on), NordVPN (with Threat Protection on), etc.

Adblockers, e.g. uBlock Origin, AdGuard, Ghostery, etc.

Anti-Virus/Malware, e.g. BitDefender, Intego, etc.

Firewalls, e.g. Apple/Screen Time Restrictions or Microsoft’s options, Little Snitch, etc.)

Maintenance Tools, e.g. CleanMyMac X, CCleaner, etc.

(yes/no, if yes, have you tried disabling them one-by-one and/or all of them to test?):

AND
Do you know if it’s happening on any of your other Browsers? Particularly if you’ve used Chrome or any other Chromium-based browser?

I’ve went through everything at this point, uninstalled bitdefender to use normal windows defender, disabled windows defender entirely, deleted my vpn, disabled adblockers, disabled firewall, no cleaning tools either, logins and passwords get saved on google, opera gx, edge, only brave thats giving me issues, ive been using brave for over 4 years and its never given me issues like this

i will add this, when my antivirus is on, this pops up

”The page https://mgstatics.xyz/ has been detected with suspicious activity. It is not recommended to continue browsing this website. Accessed by: brave.exe”

@DivineMaven let me just confirm something here. In the initial post it just made it sound like you’re getting logged out. Then in your reply from a few hours ago you mentioned logins and passwords get saved. Are your login details being erased from Brave’s password manager as well? Or is the issue just that you’re being logged out from the websites?

i said that my passwords and other things get saved on the other browsers mentioned, not including brave that wiped all my passwords and cookies data

I don’t think that really clarified what Saoiray was asking, let me ask more clearly…
Do you use Brave’s Password Manager, YES or NO?

& If yes…
Are you losing entries within it?

I’m assuming it’s not a Password Manager issue, but Saoiray wants clarification.

@DivineMaven yeah, I wanted to make sure I was seeing that properly. My first reading was thinking the only issue is you were getting logged out of everything. So seeing the idea of passwords missing from your password manager, it paints an extra picture.

Earlier 289wk linked to something which then also referenced something I said. It sounds like you’re in a situation where the DPAPI got corrupted. This happens in Chrome as well but isn’t always recognized by people because Chrome consistently syncs to your Google account. And for people who are actively using Sync here on Brave, it also isn’t necessarily noticeable.

If you’re not familiar with the terminology, Windows has something called the Data Protection API. It’s what they used to encrypt data on our devices. Apps like Brave or Chrome are able to use that for the encryption of passwords.

When updates happen to our OS or to the browser, sometimes something can “break” on that and the key gets lost. Without the key, it can’t unlock the encrypted information. And there’s not really a way to “fix” that. Unlike a physical lock, there’s no locksmith option and no creating a duplicate key. So it basically makes access to it again impossible.

Brave wrote a small thing about this at https://support.brave.app/hc/en-us/articles/29808985123085-Sensitive-data-storage but there’s not really much help in it.

What I may suggest, as annoying as it might be, would be to completely purge Brave from your computer and install again. What I mean by purge is that when you go to uninstall Brave a prompt will appear asking if you want to delete browsing history. You would need to check that so it will. This deletes all bookmarks, passwords, etc.

Obviously since you can’t access passwords right now, that’s not going to matter much. If you have any bookmarks still accessible you may want to export those first.

Once you purge Brave from your device and reinstall, it should have its new key. Then anything you save would stay saved. The next thing I’d suggest is you set up Sync if you haven’t been using it. Ideally you’d always have it working with a second device so it kind of serves as a backup. But if you have only one device, it might still be good enough just in case this type of situation occurs again.

Or you can just avoid using browser based password manager because of the potential risk and try to default to external passwords managers that save everything to an account. (or both)

As mentioned before ive tried that already, completely deleting brave (and its data) and reinstalling it fresh, and it just did the same again where im logged out of everything and none of my passwords were saved, really have no clue what the issue is with brave since my other browser dont have this issue, it only happens on PC restart, and closing and opening the browser does not log me out or remove any saved passwords, im not sure what the relation of the antivirus flag has with this but i have a feeling it might be related as that happened around the time this started

”The page https://mgstatics.xyz/ has been detected with suspicious activity. It is not recommended to continue browsing this website. Accessed by: brave.exe”

Alright so waking up to find that im still logged in and my passwords are saved, didnt change anything at all but i wont complain, still clueless as to what caused this

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