You get upset with me because I don’t respond back to your requests but I’m not getting notified of any requests as I’ve told you. To date I’ve gotten 3 reponses all on one post and nothing on any other. Then you close my posts becuase someone else decides they are resolved or your policy of 30 days or 60 i’m not even sure what it is anymore it seems motivated shall we say.
I’m sorry your product has problems it’s the nature of IT. I tend to find them because I’m not a casual user but a power user. I’m guessing alot of the problems found are upstream problems because of your dependence on Android and Chromium making you a vassal. Is Chromium really adding that much with the new releases or could you cut yourself loose and manage the Chroumium component yourself? I don’t know what options you might have when it comes to Chromium? Can you just apply specific parts or is it an all or nothing deal? Barring those can you take on the codebase yourself and essentially fork Brave off? What exactly are the chormium gains at each and every point they release or don’t you even assess their value and just accept them? Just because they said they resolved XYZ doesn’t mean they did it well or even found the real problem. Most coders aren’t that good. And most coders are even worse at testing.
Funny you say when somene posts that they shouldn’t call people names. I’ve not done that but your moderators have done it to me. If you’re going to disrespect my input and tell me I’m trolling because you are so rigid that you cannot even tolerate having a discussion on procedure then maybe what you’re doing isn’t in the interest of the community but in your own egos.
I have not attacked anyone here but I have been attacked by the mods I think mostly because I didn’t respond to their requests. Well I didn’t know I wasn’t getting their requests until I knew. Today I didn’t get any email at all another problem that I just hit today for some reason that I haven’t even had time to look into because it’s not just the browser or email but legacy systems are failing becuase of the very way that AI is expected to fix it all and the way development is being handled where valid problems are closed and never addressed for whatever reason I don’t know usually it’s money. How someone writes up and problem and it’s simple closed 30 days later because no one took it seriously or even read it without missing the entire point is a HUGE problem. We’ve all sent in support requests where they speed read it and get the entirity of the problem wrong. Add in AI and that’s becoming even worse. Imagine we’re spending all this money, billions, on AI so it can eliminate jobs but what we’re teaching it is failure if you want to believe that predictive responses are good solutions based on what someone else did in a similar situation. It’s ludicrous no matter at what level it’s applying what the Big 6 consulting firms call “best practices”. You pay consultants to come to into your business so they can apply best practices except what do you get from that? A bunch of companies that are no longer competitive because they all end up doing business in the same exact way. The very product that’s supposed to increase profits is going to take decades to recover that cost and it won’t be able to even respond to a simple request that would only take a human that’s given the time to read it maybe a couple minutes to resolve. But when the entire userbase has sent their emails and cannot get a response that serves them the relationship is over with that company most liekly forever. “The capitalist will sell you the rope to hang them with” - Vladamir Lenin. That’s were we are right now. The capitalists that barely know how to use a computer are preparing the rope.
This inability to respond is project decay and as decay sits it metastisizes and becomes cancerous once it’s infected the data. AI is the data and some mix of accurate and inaccurate responses are the data we’re feeding AI to learn from. BTW AI isn’t self–coding they’re paying the highest IT salaries in history trying to make their wet dream come true.
My interest in all this is I want a browser that’s best in class. Right now I think Brave has a minor advanatage but their practices aren’t helping maintain that advantage.
If you’re a power user, you’re free to try and maintain your own fork of Chromium to see what’s involved.
I have not seen any mod attack you. I cannot speak on behalf of other users (or even myself), but a moderator, I have absolutely not seen attack you. On the other hand, I have however seen you attack others.
You should also consider that sometimes when people don’t respond, including staff, they could have something else going on. They are volunteers after all.
Well Posts are closed after 30/60 hours (or maybe its days) because too many other posts are likely to get on top of that post - which is just useless to keep the post open since it would not get as much attention - while the creator might still respond there more than anyone else - primarily asking for other’s responses, which is also useless, this is also a pinpoint that its not recommended to make new post regarding same thing - after your previous post was closed about it.
Brave Community Moderation and Administration like their Users, primarily those who spend time on Brave for in midfield, they aren’t going to disrespect you intentionally, particularly because they have official employment on Brave.
Its worth that you read whatever seems to be helpful – avoid spammy, short, or barely understandable posts.
You can ask some AI for more details about what to do where and how, if you’re not comfortable with asking others help.
So what I’m reading is that there’s alo of people posting that aren’t going providing needed information? Not worth following-up because it wouldn’t go anywhere and there are many more coming in.
I’d be interested to see some stats if anyone can provide them regarding a breakout of post into servicability how many are followed up on, etc. I don’t know what type of reporting Discourse offers.
I started posting again when the tab groups went in because that seemed to cause a lot of unexpected problems and again several issues regarding the change in tabs had been closed but it wasn’t just a bunch of boo-hoos this was people saying that Brave was no longer an option for them and if it wasn’t repaired they were going elsewhere. I pointed this out and shortly after they decided that maybe it deserved another look. My annoyance with all this is that there are important posts that are getting closed and I’ve shown it multiple times that however this choice of what to concern themselves with and what to ignore isn’t working. That all complaints need to be addressed. Nothing should be closed without a response because someone addressing the concern is the only way that the real issues get uncovered.
You suggest that people aren’t doing a good job of posting but you guys aren’t doing a good job of responding so who wants to sit and type up a page long issue only to have it closed becaue of some 30 day rule. Well then send a notification a week before it closes so the OP can update or make sure it remains open or provide a legitimate response the message you’re sending now is you don’t care so the people posting will be mostly the ones that are one and done with little info. The other option is to keep going the way you’re going and people will abandon the software as it becomes more unstable. I’d say you’re at that moment.
There seems to be some idea that I’m trying to cause trouble but it’s actually the opposite I’m trying to prevent the loss of what has become a good browser.
First off what determines the size of the edit box? This is taking up almost the entirity of the post side of the display. I cannot see what you even wrote to respond to it yet the reply I made tothe person underneath your post was a normal size mostly at the bottom of the display.
A power user doesn’t imply that I’m interested in maitaing a new browser on my own. It means I tend to use more obscure functions of the software than the standard user exposing functionality that often may go unused. But your response is the typcial response I tend to get from moderators. Some where in the proximity of being a smart ass. I’m trying to be serious about what I’m seeing as an outsider maybe redirect a few minds regarding your process but I can see this is a waste of time. You didn’t even answer my question but you have plenty of answers for everything else including that you didn’t see any moderators calling me names well you obviously didn’t even look.
If you have a serious bug and it isn’t getting attention, getting angry and making posts like this aren’t going to help your case.
I’ve been working in IT for over 2 decades, I both get your frustration, and the receiving side as well.
But here’s the thing, you could go on GitHub and write the reports yourself. If you hadn’t notice, those who volunteer here, if they can reproduce the issue, will open a GitHub ticket on your behalf.
But as you see, there’s a FLOOD of tickets behind the scenes. I don’t know how many developers Brave Software has, but it certainly isn’t enough.
For the record, do note I’ve had my own tickets closed as well, unanswered, and unfixed. That’s why I DO understand the frustration, and while sometimes even I might get upset with staff (ask one of the mods if they show up here, I’m not naming names because they are good people), but I’m not out here making posts constantly to tunes such as this because of my experience here.
EDIT: Still going at it today:
Nah, I don’t do that. Again, we are volunteers here. Devs show up once in a while, but go look at the amount of tickets they have to go through. You wonder why they expect a full proper report? That’s why.
If you’re referring to this, I do agree, but Brave didn’t develop the community software being used here, which was developed by Discourse. ALL websites based on Discourse do this. Yes it’s annoying, and I dislike it, but it is what it is.
None of the Brave staff have been a smart ass towards you, not once.
Again we aren’t Brave staffers, and when they HAVE responded to you, you have not exactly responded in kind.
Now, with all of this said, I have been honestly way more respectful towards you than I wish to be. But while I don’t like certain things about Brave, there’s one thing I WILL defend, is their courtesy.
Q?: “Is Chromium really adding that much with the new releases”
Ans: Brave is most probably going to update the Brave Browser - for all but Apple mobile devices - for each occurrence of a Chromium update that includes a fix and/or security update.
Q?: “or could you cut yourself loose and manage the Chroumium component yourself?”
Ans: The Brave Browser will continue to build upon the Chromium engine, for the foreseeable future.
I usually maintain a text editor application window, in which, I try to write - instead of using the Brave Community’s Discourse software post-editor window frame and tools ← my hoping to not use those, until my rough draft is a possible post.
I occasionally take a run at posts that seem to have been by-passed, but most actually have received attention by Brave - but not necessarily a reply from Brave.
My personal view, is that the Discourse software used by the Brave Community, is a puzzle for many new members of the community. I originally had a lot of difficulty with Discourse. And after some time here at the Brave Community, 4 years ago, I wrote 2 posts, trying to help others:
