VPN on primary device

Brave Browser Firewall + VPN
1

Please provide us with thefollowing information. Note that most users will be redirected to our Premium support form for assistance with VPN issues, as providing support may involve sharing sensitive information that should not be made public.

Type of device (Desktop, iPhone/iPad, Android phone, etc.):

Brave version:

Detailed** description of the behavior:**

Hi, when I initially purchased brave+vpn it was on a laptop device that is no longer working. I have just installed the brave browser on my Samsung galaxy s23 and find that I cannot enable VPN. I’ve gone through all the steps, I’ve even changed to annual subscription on this device still no joy. If you cannot enable VPN on my android, I’ll have to cancel and claim a refund. Please advise.

2

@Themerlin to link your existing subscription from your laptop to your mobile device:

  1. Launch Brave on the device you would like to link
  2. Visit and log in to https://account.brave.com
  3. Find the Brave VPN plan
  4. Tap on the Refresh VPN button
3

Yep, done all that, still no joy

4

Refreshing credentials just sends me an email asking me to confirm my email and then bounces back to Brave, but still no VPN. In fact I’ve already had enough, I’ll try another provider and sack Brave.

5

Yeah if that’s what you’re seeing then there is something wrong being performed with the steps here. If you want to continue troubleshooting let me know.