Trouble logging into HRBlock.com

[preale]

Description of the issue: Unable to login to HRBlock.com. On the home page, I enter my email address and click the button/arrow to sing in, but it doesn’t take me to the next page to enter my password. It just goes to a blank page.

Exact URL of the website in question: https://www.hrblock.com/

Did the issue present with default Shields settings? (yes/no) yes

Does the site function as expected when Shields are turned off? no

Is there a specific Shields configuration that causes the site to break? If so, tell us that configuration. (yes/no): No, not that I can tell. I tried various settings. But it does work in a new private window, after I clear cache.

Does the site work as expected when using Chrome? No, but it does in Edge.

Brave version (check About Brave): 1.85.120

[289wk]

@preale

In a Brave Browser New Window, go to: ‘https://www.hrblock.com/’

Click the tune icon that is adjacent to the left end of the URL address field:

In the pop-down menu click on the Reset permissions button, and then Reload the webpage.

Again, click the tune icon and Enable JavaScript . . . and Reload the page.

Test the issue.

Before further testing:

• Clear cache, cookies, history (for All time, using Basic tab at brave://settings/clearBrowserData)
• Exit / Quit everything
• Restart the machine

Test Brave Browser “normal” | “regular” | “standard” window versus Brave Browser Private Window. (I have seen all three of those non-Private window names, in descriptions.)

Tips regarding Brave Shields:

I have more success, with:

• Brave Shields UP, but . . .
• Either Allow All Cookies or Block 3rd Party Cookies, but NOT Blocking All Cookies
• Allowing JavaScripts from specific sources, but NOT Allowing All JavaScripts
• Trackers & Ads treatment: Aggressive (at first), and then incrementally relaxing that setting
• Fingerprinting (aka footprinting) blocking: Strict (at first), and then incrementally relaxing that setting

I almost NEVER use:

• All of Brave Shields UP
• All of Brave Shields DOWN

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Shields Basics

• https://support.brave.app/hc/en-us/categories/360001330932-Shields

How do I configure global and site-specific Shields settings?

• https://support.brave.app/hc/en-us/articles/360023646212-How-do-I-configure-global-and-site-specific-Shields-settings

How do I use Shields while browsing?

• https://support.brave.app/hc/en-us/articles/360022806212-How-do-I-use-Shields-while-browsing

Extensions Tests

• test by disabling all extensions
• test by enabling each extension individually
• test by uninstalling all extensions
• test by installing each extension individually
• test combinations of extensions
• test order of installation of extensions

Create a new Brave Browser user Profile for Testing

Create and use AN ADDITIONAL Brave Browser user Profile (Menu --> More tools --> Add profile) - only ← meaning, do not have any other Brave Browser user Profile tabs/windows open. When creating this new Brave Browser user Profile for test purposes, do not import anything, do not allow/enable any Brave Browser “bells and whistles” such as Brave Rewards, Brave Talk, etc. Do not add any extensions.

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Detailed info about testing - mostly in regard to memory and performance issues:

Create a new profile to help Troubleshoot

[preale]

Thank your for your input. My tune menu does not have the [Reset permissions] button. I had to click the “Site settings” link…

, which took me into settings for that site, hrblock.com. From their I clicked the [Reset permissions] button…

Further down on that settings page, I confirmed that JavaScript was enabled…

After reloading the page, it did not work.

Then after clearing all my cache and rebooting, it did not work.

I found a different “login” link on their website, which does work for me…

https://taxes.hrblock.com

Frustrating, but at least I have a work around.