Sync fail everytime without error

Brave Browser Sync
1

Description of the issue: sync from Windows 11 PC to Android and ChromeOS

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Reproduces how often: infinite even after a complete reinstall and deletion of all files

Brave Version(See the About Brave page in the main menu): 1.95.101

Type of devices currently running on the Sync chain in question: Chain is on Win11

Additional Information: when starting the sync chain on win11 it behaves normally until you either scan or copy the wordcode. then the notification about that you are sure that you want to sync passwords etc. when pressing “okay” on the android or chromeos a chain is started but only with the device who should be receiving the data. no data is transferred at all. in brave://sync-internals/ → Credentials

Requested Token n/a
Received Token Response n/a
Last Token Request Result OK
Has Token false
Next Token Request not scheduled

Tried to troubleshoot with claude for 2h without any progess.
Thanks in advance

2

Just to clarify here, are these the steps you’re following when this happens?

  1. Start Sync chain on Win 11
  2. Once created, go to Settings > Sync > Manage Synced devices > Add new device
  3. Select Phone/Tablet
  4. Then, on your Android device, go to Settings > Sync > I have a Sync code
  5. Scan Sync code currently displaying on your Win11 machine
3

Hi, thank you for your fast response. Its exactly how you described it. Sorry i just realized i forgot to add the steps! At step 3 i also tried to select “PC” for the ChromeOS but didnt work either.

4

Thank you for confirming.

Is the Android device you’re using a phone/tablet? Also, if you go to Settings > Sync Manage Synced devices on Android, you do or do not see both devices listed there?

5

The Android device is a Google Pixel 10 and the ChromeOS device is a Asus CM3206 8GB Ram.

The Android device is the only device listed when i try to join the sync.

6

And this is after you have scanned the QR code to add the phone to the existing Sync chain?

7

yes, exactly. the wordcode does not work either.

8

I’ve asked a couple Sync team members for assistance here – not sure why this is happening. In the meantime, can you try Syncing these devices in reverse order (starting the chain on your mobile device, then Syncing the laptop to it)?

9

alright, so i just tried to i just fresh installed brave on the pixel and the chromeos device. i then imported my bookmarks via file on the pixel, so i can check if anything transfers. started the sync chain on the phone. → Add mobile device → QR Code. opened brave on the chromeos device → join sync → the camera on the chromeos device (the camera feed is completly distorted (aspect ratio, doesnt matter if held horizontal or vertical). Code scanning does work tho. i get prompted with the warning message for the data transfer. accepted it. the pop up vanishes and i am still in the camera screen. left the camera/scanning screen. go back into the sync settings. its infinte loading of devices. at the bottom of the screen i can interact with the panels: “add new device” “sync options” and “delete sync account”. restarted brave, nothing changed. no data transfer, still infinte loading of devices.

reinstalled the app on both devices imported the bookmarks again.

exact same steps with the wordcode. same result tho. also tried both variants (add mobile device/add computer)

sorry if the text is confusing. english is not my first language.

if anything is not understandable or hard to follow, please dont hesitate to ask for clarification!

appreciate your help!

10

Can you please share a screenshot of your brave://sync-internals page (from both devices)?