Problems with Brave access the AOL webmail site

Browser Support
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1

Brave is having issues accessing the AOL webmail site.

The following message keeps popping up.

This only happens with Brave and only with this one site.

This has only started happening in the past month or so.

The error comes up after entering the username and password.

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2

@MichaelBlucher

Please edit your Original Post (“OP”) above, in order to include:

  • Brave Browser version numbers
  • Operating System version numbers

In a Brave Browser New Window, go to each of the following Brave settings pages:

brave://settings/content/siteDetails?site=https%3A%2F%2Faol.com
brave://settings/content/siteDetails?site=https%3A%2F%2Faol.net
brave://settings/content/siteDetails?site=https%3A%2F%2Fyahoo.net

and for each, be sure to Enable JavaScript AFTER clicking the Reset permissions button. Thereafter, Exit / Quit everything; and Restart computer.

Example of the Brave > settings > site details page (screenshot from an older version of Brave Browser):

Screen Shot 2026-02-07 at 12.25.30 AM
Screen Shot 2026-02-07 at 12.25.30 AM1584×1238 156 KB

Tips regarding Brave Shields:

I have more success, with:

  • Brave Shields UP, but . . .
  • Either Allow All Cookies or Block 3rd Party Cookies, but NOT Blocking All Cookies
  • Allowing JavaScripts from specific sources, but NOT Allowing All JavaScripts
  • Trackers & Ads treatment: Aggressive (at first), and then incrementally relaxing that setting
  • Fingerprinting (aka footprinting) blocking: Strict (at first), and then incrementally relaxing that setting

I almost NEVER use:

  • All of Brave Shields UP
  • All of Brave Shields DOWN

Shields Basics

How do I configure global and site-specific Shields settings?

How do I use Shields while browsing?

Also: ‘Error accessing https://mail.aol.com - #7 by Mattches’

3

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I already have those settings set (JavaScript Allow) for those websites.

4

@MichaelBlucher have you tried turning Shields down for the site and/or clearing cache/site data for the site?

5

I clear all of my browser caches completely on a weekly basis.

Turning Shields down on a site?

I have no idea how to do that.

6

Visit the website, click the “lion” icon in the address bar (to the right) to reveal your Shields panel. Click the toggle to turn Shields “off” and test to see if the site loads correctly.

More on Shields here:
https://support.brave.app/hc/en-us/articles/360022973471-What-is-Shields

7

I did that.

I turned shields off for the site, but the problem has now become intermittent.

It comes and goes. Actually, the error comes up more often than not.

8

Can you please try logging in using a Private browsing window?

9

Private browsing window gets the same error message.