Description of the issue:
I have purchased premium search, but can’t use it. I click on the link to log in, then there to open the premium search. But every time I want to disable ads it says i need a preium search subscription, when I then click on it, it goe sback to my account with the subscription where I can click on open and the circle starts again. I would like a refund as I am paying for something that does not work, but I don’t knwo where to contact the support, thanks in advance. =)
Brave Version (check About Brave):
1.79.123
Operating System:
Android
Windows 11
I’m experiencing the same problem. The exact same thing. After I paid and select “ad free search,” a new tab stating that I require Barve Premium appears. I’ve opened a ticket, so we’ll see what occurs. I observe that a lot of people do not receive any responses. I’m crossing my fingers.
Everyone who submits a ticket to Brave gets a response.
Please login to account.brave.com and click on the Open button under your Premium Search card. This will activate your subscription.
If you’re referring to New Tab Ads, those are separate from Brave Premium Search. Premium Search removes ads within search.
You can disable New Tabs Ads with these instrusctions: https://support.brave.app/hc/en-us/articles/360040912932-How-do-I-customize-my-New-Tab-Page
