Password Incorrect

Please only post Brave Wallet inquiries in this category – visit the Brave Rewards category for all related rewards issues.

You can submit Brave Wallet inquiries to us directly with this support form.

The Brave Team will never ask you for your recovery phrase or private key.


Description of the issue:

Is the issue occurring on a specific network? Brave Browser

What operating system are you using? Windows 10 with updates

Brave Version (check About Brave): v1.89.145

Additional Information: Can’t log in don’t know wallet address

If you don’t remember your password to access Brave Wallet, you must use your recovery phrase to restore it.

https://support.brave.app/hc/en-us/articles/38582472161549-How-do-I-backup-the-recovery-phrase-in-Brave-Wallet

Yes but I didn’t forget the password, the wallet just no longer accepts it. This is on Brave
as far as I can tell. If I use my seed phrase will I lose the wallet assets when it restores?

Will

If you’re getting incorrect password, you’ll need to use the recovery phrase to restore it. As long as the recovery phrase is the same one as when the wallet was created, you’ll see no asset issues.

Thanks for your response. Would I be able to reset my password or have to use the
seed phrase from now on?

You’ll be prompted to create a password. Thanks!