Description of the issue: I have Brave running on two Macs - on one, I’m able to log into Teams and chat/videoconf/audioconf/screenshare, but on the other, I get the “unsupported Browser” screen and am never able to log in.
Steps to Reproduce (add as many as necessary): 1. 2. 3.
- Go to Portal.office.com
- Log in with my org credentials
- From the app selection menu, choose “Teams”
- Get redirected to the “Unsupported browser” screen.
Actual Result (gifs and screenshots are welcome!):
– Actual result: redirected to “Unsupported Browser Screen”
Expected result:
– Expected result - Teams loads
Reproduces how often:
Every time I try to load O365 Teams from the affected machine.
Operating System and Brave Version(See the About Brave page in the main menu):
Brave version 1.13.82
MacOS 10.15.6
Additional Information:
Fingerprinting protection set to standard.
Shields down for *microsoft.com and *office365.com
@bravtian,
Can you try clearing cache/site data for Office365 in the browser on the device that throws the error by going to O365, clicking the “lock” icon in the address bar, then Site settings --> clear data. Make sure you refresh the page after doing this.
Then, authenticate again and see if you still get the same error.
On the machine with the error - I navigated to O365, clicked the lock > site settings > clear data in both O365 and repeated the process with Teams; relaunch browser and authenticate, and get the same error.
@bravtian Tested this, only worked with Allow all Cookies in Shields. Can you confirm?
Shields are down for office.com and microsoft.com, so I don’t have the ability to change the setting to Allow all Cookies. Even wish shields disabled, I still get the “Unsupported browser” splash screen when trying to load teams.
@bravtian,
You can turn Shields = Up at any time by clicking the lion icon in the address bar. Visit Office 365 and turn Shields on, then change the cookie control option to Allow all cookies as @fanboynz suggests.
My testing with portal.office.com and Brave.
I wasn’t able to login to teams with default sheilds (due to cookies)
On your suggestions and following the example from fanboynz, I turned shields on to allow me to set fingerprinting/cookie/tracker access to be the most permissive and tried again - teams still would not load with either shields on or off.
Are there other settings I should be looking at?
I did a screen record as well - but my account is too new to upload attachments, so I attached it at this oneDrive link.
https://1drv.ms/v/s!AlAVU6zDvAr_iVVnXg9V-j3IxltW?e=oG8MXP
If you Allow all Cookies Globally in brave://settings, does it help? @bravtian
Unfortunately… Allow All Cookies doesn’t do anything for me.
That said - it does look like some sort of cookie problem - Teams loads for me when I use a private session…I wish I could use a normal session, but at least I have a short term solution. Hopefully whatever the underlying cause is addressed in a future build of O365 or Brave…
Thanks for all the help!
