Please only post Brave Wallet inquiries in this category – visit the Brave Rewards category for all related rewards issues.
The Brave Team will never ask you for your recovery phrase or private key.
Description of the issue: Don’t have a wallet passphrase or password
Is the issue occurring on a specific network? no
What operating system are you using? MAC Tahoe 26.01
Brave Version (check About Brave): Brave 1.83.120
Additional Information: I never had to sign in to a wallet.
The Brave Wallet password is made during the creation of Brave Wallet. If you’re seeing the password prompt, it is because a wallet was created previously.
You can reset the wallet with the below instructions.
https://support.brave.app/hc/en-us/articles/16122730654477-Resetting-Brave-Wallet
Thanks!
I have the same issue with Brave on Linux mint. Brave version 1.84.141
Resetting did not make a difference.
Creating a new wallet on an Android phone was no problem, but using it on my laptop won’t work.
Anybody any ideas?
@Swifty1961 If you’re seeing a password prompt on your laptop, you’ll need to reset the wallet or restore via recovery phrase. https://support.brave.app/hc/en-us/articles/16122730654477-Resetting-Brave-Wallet
Thank you for your response.
The problem remains, unfortunately. I am quite sure it is an issue related to the operating system, as in Android and windows I do not encounter any problem.
Thanks again and best regards,
Harry
To clarify, what issue are you experiencing after resetting the Brave Wallet on your laptop? Please provide the details. Thank you
When I open the wallet, it asks me for my password. I do get the option to enter skip that screen and move to a screen where I can enter a passphrase. No other option are available. If and when I enter the suggested url’s directly in the adressbar, I still get the exact same screens (to enter password).
Never an option to reset password, nor to start all over by resetting the wallet.
I use Linux mint in that specific laptop. When I install and run brave on either a windows computer of an Android phone, everything works as it should.
It sounds like you’re not going through the reset process. Please follow the instructions outlined in the article below.
https://support.brave.app/hc/en-us/articles/16122730654477-Resetting-Brave-Wallet
I already went through this process (twice) but to no avail. Something did strike me as odd, though: I noticed a button to “Get Brave Browser”, but I am running Brave at this time. I will have to check if I get this same message on my other systems. I obtained this version through the appstore that come with Linux Mint.
I would suggest installing through our official repositories.
