Got a new computer, uphold will not connect

Brave Rewards
1

Briefly describe your issue:

I’ve had Brave for two years and use Uphold to hold my Brave BAT. I was using a Mac. I just got a PC, installed Brave and logged in. Tried to connect my Uphold account and keep getting the error message:

“Your request is still being processed, please wait. Sorry there was a problem processing your request, please try again.” With a red button that says “Try Again”.

I keep clicking it, same thing over and over. I closed and re-opened, logged in and out, etc. It will not connect.

What Operating System and Brave version are you using? (Menu --> About Brave)

Brave is up to date
Version 1.57.57 Chromium: 116.0.5845.163 (Official Build) (64-bit)

Who is your verified custodian? (Uphold/Gemini/bitFlyer)

UPHOLD

Are you in a supported region? (see here for list of supported regions)

YES UNITED STATES

3

I’ll tag @saoiray @mattches to help.

Just out of curiosity though, since this is a new computer you won’t have any vBAT so if you reset the brave rewards profile, and retry connecting what happens? Does it fix it?

4

Hello! We’re looking into the matter and hope to have it resolved soon. Sorry for the inconvenience.

5

The same is happening here in Brazil. Initially this problem appeared sporadically on my smartphone. Last week I installed it on my PC and since then I am unable to activate my wallet on Uphold, the only option available for my region. Kindly check what is going on. grateful

6

We’re aware of the issue and hope to have a solution here shortly. Thanks again for your patience!

7

This should now be resolved. Thanks!

8

Thank you so much!! Yes it works now.