Hi @alex28m
Sorry that you’ve ran into some problems. I have some ideas on how to help
If you’re a new user (ex: you have never ran Brave sucessfully before), let’s try a few things.
- Open up add/remove programs (Windows + R, paste in
appwiz.cpland hit enter) and uninstall all versions of Brave (sounds like you had regular one and Beta). If asked in a modal during uninstall, if you’re OK deleting your profile you tick the box to delete the data on uninstall - Windows + R, paste in
%LOCALAPPDATA%\BraveSoftwareand hit enter - If you didn’t already delete the profile folders and you WANT to keep them, rename the folders. You should see
Brave-Browserand you can rename asBrave-Browser2. Or if you don’t want to keep the data, delete it - Visit https://brave.com/download and download latest release channel
- Install again
- Launch fresh - let us know! Did this resolve the issue?