Did not receive the rewards for Jan. in my Gemini account

Brave Rewards Rewards Support
1

Hi Admin,

I did not receive the rewards for Jan. but I saw the processing message before yesterday.
but today It disappeared, and not received the reward in my Gemini wallet.
Last month I got the reward for DEC without any issue.
And also, I got ads in browser, but the rewards are not added as well.

**What Operating System and Brave version are you using (Menu --> About Brave)?

버전 1.35.101 Chromium: 98.0.4758.87(공식 빌드) (x86_64)

**Is your browser wallet currently verified? (yes/no)

yes

**What date did you verify your wallet?

Dec 1 2021

Have you been able to successfully receive payments in the past?
yes

**Are you using a VPN? (yes/no)
no

**Are you in a supported region (see here for list of supported regions)?
yes

**Does your device pass the SafteyNet check (Android only)?
yes

**Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
no

2

@Soranoshima Your best best will be to message @Mattches with your Wallet Info found in brave://rewards-internals and explain your situation as you did here. Please be advised he and other support members get thousands of messages each day, so there can be a delay. In addition, they stated sometimes problems can take weeks to troubleshoot or fix. Hopefully yours is quicker than that, but just like to make sure to point that out to people so you realize it’s not always as fast as we’d hope.

Oh, also, I want to point out that another issue I’ve brought up to Brave is that Gemini had stated they’ve had issues over the past couple days. I don’t know when/if they’ll be back up and running. You can see where I posted that at PSA: Gemini is down AGAIN! - #2 by Saoiray