I bed to differ. It helps make sure people are getting help and gets the focus on the problems occurring now.
I guess in my list I also should have emphasized the many posts of people who decide not only to completely ignore the templates which ask them questions, but they provide no helpful details. It’s time consuming and highly annoying to continue to have to ask questions. For example:
Orkhan talked about Brave having problems watching Twitch in 1440p. They did not provide any details about their OS, which version of Brave they are using, their graphics cards, anything they have tested, clarify if it’s only Twitch or if it happens anywhere, or anything else.
So if I or anyone else were to help them, either people have to make complete assumptions or you now have to waste a bunch of time asking them questions they were already asked.
And to be clear, when they created the topic, it showed like below.
Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Delete the any text above the line separator below before posting
Description of the issue:
How can this issue be reproduced?
Expected result:
Brave Version( check
About Brave):Additional Information:
When you consider Brave only has like 2-3 people actively helping users here, they have to focus on the posts that provide relevant details and need ways of sorting to things where they can actively get information. And when they revisit posts, they need to be able to see what’s applicable, not have to read through a really old post with 50 people saying 10 different things.
So why would you keep all of these topics open? It just floods people out and makes it harder to help everyone.
If ever decide to be active here as a user, like I am, you’ll get a greater appreciation for all of this. You’d be amazed at how many times I’ll see topics about someone who is having issues like Brave is crashing when I go to ABC Site and then in replies people are like: "how do I index my website or how much BAT can I earn from Rewards? Especially when you see that those “off topic” replies are to things years old.