Can't change default search engine

Browser Support Desktop Support
, ,
1

**Description of the issue: When searching in the address bar .

it always opens a nearly empty page or displays ads .
so, I try to change the default search engine .
but I get the message “Your organization manages your browser” .**

image
image1280×868 48.7 KB

image
image686×155 6.09 KB

Steps to Reproduce (add as many as necessary): 1. 2. 3.

  1. I tried uninstalling and reinstalling the Brave browser, but it didn’t work .

  2. I tried a virus scans .

  3. I tried deleting Brave Policies from the Registry Editor using the following steps:
    a. Open Win+R
    b. Type regedit

    image
    image399×206 5.21 KB

    c. Navigate to the following address: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\BraveSoftware\Brave

    d. Delete the files in the folder .

    image
    image946×710 39.5 KB

:slightly_frowning_face: Actual Result : Step 1 & 2 makes no difference .

:frowning: Step 3 solves the problem​:slightly_smiling_face:, but after a while, The problem returns .

Expected result: Solve the problem .

Operating System and Brave Version:
Edition Os : Windows 10 Enterprise LTSC
Version 21H2
OS Build 19044.6937

Brave Version : Brave 1.87.190 (Official Build) (64-bit)

Additional Information:
This is my personal computer .

I hope everything is clear .

I need your help .

Have a great day :smiley:

2

@Mattches wanted to tag you as this user may have discovered something, as it’s in relation to: https://github.com/brave/brave-browser/issues/52527#issuecomment-3948134459

Notice they mentioned Step 3 here does actually work, albeit temporarily. Also noticed in that GitHub post someone recently found a way to even replicate it:

image
image1016×563 29.2 KB

Seems related but this user did find an interesting fix that’s temporary, and thus far we hadn’t found a way to even workaround the problem. Between the two discoveries, maybe Brave has more data to work with than previously?

3

Yes thank you for flagging this, I haven’t had the time to make my github rounds yet. Going to ping a specific dev on this now to make sure they’ve seen it as well.

4

I added some notes to the Github to assist, including the findings here and one someone on the report did as well.

It seems there’s two workarounds that bring it back, the one found here on step 3, albeit temporary, and apparently deleting “Web Data” which is more permanent, but also wipes saved payment methods and addresses (so not a good solution for us to give to users).

Kinda weird, I mentioned more there that might be relevant but left that on Github to keep the thread clean.