I have not been able to cancel my Freewall+VPN subscription. I followed the instructions in the help:
“For subscriptions purchased Desktop — login to account.brave.com, scroll down to Brave Firewall + VPN under Your plan subscriptions and click Cancel plan.”
But when I go to my account in :
Under “Your plan subscriptions”
it says: “You don’t have any active plans.”
There is no subscription and an amount is being debited from my credit card, which I am not sure if it is from Brave itself. Please help me if you can.
Can you please submit a ticket to us here https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831 so one of our support agents can assist you? You can also share the ticket number given to you once you submit the ticket to me here so I can ensure someone takes a look asap.
Hello Mattchaes,
The ticket number is: 283458
Thank you for your attention,
Sincerely,
Marcelo Martinez
@marcelomst,
It looks like your ticket has been responded to. I will leave the rest to you and the support agent assisting you.
Thanks Mattches, the cancellation has been resolved.