Description of the issue: Found the browser crashed this morning, when I re-opened brave, none of the passwords saved were showing anymore.
**Brave Version( check About Brave):**Brave is up to date
Brave 1.85.111 (Official Build) (64-bit)
Chromium: 143.0.7499.40
Additional Information: I have the login data file and histograms.txt file to review for support.
Sadly Login Data is encrypted by Windows, in general when this happens, the key is invalidated thus it can’t be decrypted anymore. This is an issue Brave has been tracking for a while.
But you might have something that can help. Since it crashed, try going to brave://crashes and see if a log shows up for that crash before it lost your data.
If so, submit it, and click “Show developer details” to copy a line that looks like this:
Local Crash Context: 3c8e553f-1126-4fb1-81cc-b1397dcd8d23
That’ll help the devs locate the crash and perhaps understand what caused it.
To clarify, the crash IDs should end in 0’s – otherwise that means that they’re not submitted yet. So the ID you’re looking for will look seomthing like:
Uploaded Crash Report ID: a7d50200-6a91-e60e-0000-000000000000
Thanks for letting me know, I had no idea the ID changed once submitted (I’ve never submitted anything because I never had an actual crash other than staged crashes which I’d never submit.)
this is happened to me during every upgrade now. so this is no longer a crash thing.
someone could fix this simply by making a backup of the important parts of the profile during upgrades or just every time the browser starts make a copy of important files.
now i have to manually export passwords before every upgrade
this is not happening in chrome, opera, firefox, this machine has ECC and almost never crashes, i get 3-6 months of uptime and only restart for updates, never crashes.
this is also plugging into a UPS so there are no power outages causing crashes either.
someone needs to take this seriously
someone needs to take this seriously
They are, but this issue hasn’t been easy to track. I’m just a user and even had my own hypothesis which recently got debunked. I’m not a staffer and while I personally have yet to run into the issue, I’ve been thinking non-stop about it and possible causes.
this is happened to me during every upgrade now. so this is no longer a crash thing.
I understand, but your title says otherwise, and IF you did have a crash and it was lost, that might actually help so please send them that report. Even if you feel it’s not related and is happening on upgrades (which I do see being the case it appears), the fact you did say it crashed then lost it, that crash report literally might be the clue that solves this.
this machine has ECC
So does mine (my other machine, not the primary), doesn’t help against software issues, and that’s why that crash report, if your title is accurate, really might help.
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