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Type of device (Desktop, iPhone/iPad, Android phone, etc.): Desktop
Brave version: Version 1.91.172
Detailed** description of the behavior: After starting the 7-day free trial, I went ahead and activated the VPN service on my mobile device. For some reason, I am unable to get the VPN service started on my desktop.**
The mobile app does not automatically detect the desktop trial. You must manually pull the subscription data from your Brave account.
On your Mobile Device: Open the Brave Browser app (ensure it is updated to the latest version).
Log In: Navigate to account.brave.com within the mobile Brave browser and log in with the exact same email used for the desktop trial.
Refresh: Locate the Brave Firewall + VPN section under your plan. Tap the “Refresh Brave VPN” button.
Activate: Once refreshed, go to Settings > Brave Firewall + VPN in the mobile app. The toggle should now be active, allowing you to connect.
2. Verify OS Permissions
If the “Refresh” button works but the VPN still won’t start, the mobile operating system may be blocking the connection profile.
iOS: Go to Settings > General > VPN & Device Management > VPN. Ensure the Brave VPN profile is listed and the toggle next to it is On. If it is missing, the app failed to install the profile; try toggling the VPN switch in the Brave app again.
Android: Go to Settings > Network & Internet > VPN. Ensure Brave VPN is listed. If you see a “Always-on VPN” setting, ensure it is either disabled or set to Brave.
3. Re-Initialize the Connection
If the subscription shows as active but the connection fails:
Reset Configuration: In the mobile Brave app, go to Settings > Brave Firewall + VPN. Look for a “Reset Configuration” or “Contact Technical Support” link (sometimes hidden at the bottom). Resetting clears old handshake data.
Reinstall: As a last resort, delete the Brave Browser app from your mobile device and reinstall it from the App Store/Play Store. Log back into account.brave.com immediately after installation and hit Refresh before trying to toggle the VPN.
NOTE: All that provided by AI ← that can make errors.
After going through each of the listed methods, I am still unable to locate the VPN option on my browser. I have tried searching for the Brave VPN option both before and after reinstalling the latest version on my desktop. I even made sure to allow the Brave application through Windows Defender Firewall, just in case Windows was prohibiting it.