Brave crashing problem

Brave Browser Desktop Support
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1

From 17 July my brave started crashing automatically. When I try to open it it crashes at the first it opens a profile then it stays for 20 seconds after I reinstalled it got worse it doesn’t even load any image just blank then crash. How to fix it. Windows 10 what IAM using. Didn’t added any extension earlier. Out of nowhere this is happening

2

@ds_sole

Where Brave Browser User Profiles are Located

Determine Windows OS PC architecture:

64 architecture, system level installation:
C:\Program Files\BraveSoftware\Brave-Browser\Application\brave.exe

x86 architecture, system level installation:
C:\Program Files(x86)\BraveSoftware\Brave-Browser\Application\brave.exe

64 / x86 architecture, user level installation (NOTE: you must substitute your Windows OS user account name for [UserName]):
C:\Users\[UserName]\AppData\Local\BraveSoftware\Brave-Browser\Application\brave.exe

In order to see if you can “just get it running” - using the command line (example):

"C:\Program Files\BraveSoftware\Brave-Browser\Application\brave.exe" --incognito --no-experiments --disable-extensions --user-data-dir="%TEMP%\BraveTestProfile01"

Notes:

  • %TEMP% is a Windows OS environment variable pointing to your Windows OS user account’s temp folder. Using it ensures a new clean profile every time. Location: C:\Users\[UserName]\AppData\Local\Temp
  • Make sure the path to brave.exe matches where Brave is installed. In a Brave Browser New Window, go to: ‘brave://version’ and scroll down to Executable Path:
  • A new Brave Browser shortcut may appear on your Desktop - rename the new shortcut: “BraveTestProfile01”

IF Brave Browser runs, then at least it runs. So, Exit / Quit Brave Browser.

Next, look in the User Data folder, to see what Brave Browser (“BB”) user profiles’ folders that you have, in addition to the user profile folder named ‘Default’. Let’s say you have 1 additional BB user profile folder, named ‘Profile 1’.

So, use the following command:

"C:\Program Files\BraveSoftware\Brave-Browser\Application\brave.exe" --incognito --no-experiments --disable-extensions --profile-directory="Profile 2" --user-data-dir="C:\Users\[UserName]\AppData\Local\BraveSoftware\Brave-Browser\User Data"

The browser should start and create a new Brave Browser user profile … placing its data in that new folder named “Profile 2” within the traditional ‘User Data’ folder.

Overall, you would have tested:

  • Brave Browser will start and remain running - using the temporary data at “%TEMP%\BraveTestProfile01”

  • Brave Browser will start and remain running - use a new Brave Browser user profile at “C:\Users[UserName]\AppData\Local\BraveSoftware\Brave-Browser\User Data\Profile 2”`

And some probability that the Brave Browser user profile that you were using, has a problem - and that might be an extension.

3

I didn’t understand what to do but. It doesn’t run incognito

4

I can run a new window but none of my profiles are working all are crashing. --user-data-dir=C:\Users\[your user name]\Desktop\Test

By this one IAM able to run a new window

5

@ds_sole can you share your Crash IDs? Can be found at Brave://crashes. Thanks!

6

Yeah I have them wait I’ll give I got these 2 from crashpad

I didn’t found that brave://crashes

4dfd7cda-7837-47c4-9cd6-d3dbeeb41ffb.dmp.ca

54b6c8c0-9664-4ce7-bf9f-b0b1338954e0.dmp.c

7

I’ve sented can you check

8

@ds_sole thank you, can you confirm whether or not the crashing continues once updating to 1.92.143?