BAT on Rewards but Not appear on Uphold

Brave Rewards Rewards Support
1

Hi,

I have finally see ads. But when I check my balance with 24.4 BAT on Brave, I see on Huphold 0.0 BAT.

Can you help me please?

Thanks.

2

Desktop? Mobile? Brave version? Did you already connect your Uphold account? etc etc. Providing more into can help with support and troubleshooting.

Thanks

3

Brave Version and my account Uphold is connected

4

This one? :point_up::sweat_smile:

When you connect your Uphold account?

5

Desktop with Imac.
On my brave itā€™s writing :
Estimated Pending Rewards : 24.9 BAT
but on my Uphold account isnā€™t appearā€¦

6

Capture dā€™eĢcran 2020-07-07 aĢ€ 14.19.54
Capture dā€™eĢcran 2020-07-07 aĢ€ 14.19.542581Ɨ1389 435 KB
Capture dā€™eĢcran 2020-07-07 aĢ€ 14.21.56
Capture dā€™eĢcran 2020-07-07 aĢ€ 14.21.562504Ɨ685 120 KB

7

You will find 2 pictures that show my numbers of BAT il my Brave browser and the numbers of BAT available in my Uphold account.

8

cc @steeven for assistance here

9

thank you for taking the time to answer me.

10

Iā€™m having something like that, iā€™m using 2 brave browsers, one at work on windows 7 and the other one at home on macOS catalina. The windows one i got my bats today in my uphold account, but on my mac version I didnā€™t.
image 1 from macOS

1
12856Ɨ1544 1.4 MB

image 2 from macOS
2
2752Ɨ976 99 KB

The other think is that on windows I got the verified icon on the bat logo but not on my mac even though if I click on verify wallet i get the uphold account as verified.
(image 3 from Windows 7
3
3752Ɨ1036 100 KB

4
42362Ɨ1382 394 KB

On the last image you can see the windows version transaction 9 hours ago
can someone help with this?
Thank you

11

I donā€™t know if thatā€™s @steeven who solved the problem, but everythingā€™s back to normal now. Thank you communityā€¦

12

Hi,
Iā€™m having the same worries I had last month.
I have finally see ads. But when I check my balance with 27.715 BAT on Brave, I see on Huphold 0.0 BAT.

Can you help me please @steeven ?

Thanks.

13

Hi, I have the same experience for 3 months since June on my mac desktop browser. It was okay prior to that.

Base on brave://rewards-internals under general tab, Rewards BAT has been accumulated for 3 months and not send to my Uphold Wallet. My other laptop Brave browser has been sending BAT to Uphold wallet every month.

Balance info

Total balance 16.44169 BAT
Rewards BAT: 7 BAT
Uphold Wallet: 9.44169 BAT

Please assist @steeven. Thanks.

14

Iā€™m still having this issue. This month I still didnā€™t get the bats on my wallet. And the bats from last month just disappear. Weird science though.

15

So sadā€¦ Brave must do something !!!

16

Hello all,
This issue is known and we are currently investigating - please see:

17

The same here. Yesterday I finalized my Uphold account and claimed some BATs from a few mounths ago. But they didnā€™t go to my Uphold wallet.

brave_rewards
brave_rewards381Ɨ573 38.4 KB

brave_rewards_2
uphold_wallet
uphold_wallet889Ɨ159 17.3 KB

18

Thank you very much ā€¦

19

Good day! I also cannot withdraw funds in brave browser. I have earnings but when I clicked withdraw funds, it directs me to uphold but nothing happens. I need help!

BAT
BAT1440Ɨ1306 157 KB

20

Hello, i have the same issues, i do see my rewards on brave browser but 0 on my uphold account, please help! Thanks.