WhatsApp Web Audio Recoder Problem

Brave Browser Desktop Support
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1

I’m using WhatsApp Web and when I record audio messages, my voice comes out with some crackling or something similar. When I test it in other places like the Windows audio recorder, the problem doesn’t occur. I also tested it in the Firefox browser and it doesn’t happen there either. What can I do to solve this?

2

@MouraFox

Please edit your Original Post (“OP”) above, in order to include:

  • Brave Browser version numbers
  • Operating System version numbers

ChatGPT suggests that you try the following:

  1. Disable hardware acceleration in Brave
  • Open brave://settings/system
  • Turn off Use graphics acceleration when available
  • Relaunch Brave and test WhatsApp Web again
  1. Check the microphone sample rate
  • Windows Settings → System → Sound → More sound settings
  • Open the microphone’s Properties
  • Under Advanced, try setting the format to 16-bit, 48000 Hz (or 16-bit, 44100 Hz if already at 48000 Hz)
  • Apply the change and test again
  1. Disable audio enhancements
  • In the microphone’s Properties, look for Audio Enhancements or Enhancements
  • Disable them temporarily and test
  1. Test with a new Brave profile
  • Create a fresh Brave profile and try WhatsApp Web before installing any extensions (see “NOTE:” below)
  1. Check Brave Shields
  • While on WhatsApp Web, temporarily lower or disable Shields for the site and test whether audio quality changes

Also, is the microphone:

  • Built into the laptop,
  • A USB microphone/headset, or
  • A Bluetooth headset?

NOTE: For testing, create AN ADDITIONAL Brave Browser user Profile (Menu --> More tools --> Add profile). When creating:

  • Make no appearance adjustments other than to set user profile color at brave://settings/manageProfile.
  • Do not import anything.
  • Do not add any extensions.
  • Do not make any adjustments to content filtering at brave://settings/shields/filters.
  • Do not allow/enable any Brave Browser “bells and whistles” such as Brave Rewards, Brave Talk, etc.

Suggest that after you create that new user profile, Exit / Quit everything and restart the computer … and then choose the new user profile for testing WhatsApp Web.

3

Hi, thank you for your help.

I’ve already tried all of that using chatgpt hahaha, I even tried other things like disabling some WebRTC-related features but without success. I tested using https://online-voice-recorder.com and the problem persists when recording with Brave, but when I use Firefox, for example, the problem doesn’t occur.