Unable to verify wallet (other pcs are fine)

Brave Rewards Rewards Support
1

Hello,

I have been unable to link my Brave browser wallet to my Gemini account for over a week. Whenever I try, the following error message is displayed:

Your request is still being processed, please wait.
Sorry there was a problem processing your request, please try again.

Do you have any suggestions please?

I have successfully verified on 4 other pcs, just this one will not verify.

Windows 10

Version 1.30.87 Chromium: 94.0.4606.71 (Official Build) (64-bit)

2

Hi @stuhome welcome to Community :smiley:

  1. Are you trying to connect your wallet to the same Gemini account
  2. Are those other PCs linked to the same account?

You may have reached your wallet limit.

3

Yes correct, however this morning I tried connecting another PC and it connected perfectly fine. I wasnt aware of a max limit. Do we know what that limit is?

4

Feel free to take a look at our Help Center for more information…https://support.brave.com/hc/en-us/articles/360056508071-How-many-Brave-Rewards-wallets-can-be-linked-to-my-crypto-custodian-account-

5

I was looking for it at the same time…

For others who may hit the same issue: As of Oct 08 2021

If you’ve already used up all 4 lifetime slots, you will no longer be able to verify or link additional Brave Rewards wallets to your custodian account.

What can I do about this?

We are working on improved slot management tools made available in the future for users with multiple devices, or who’ve lost access to a device for reasons outside of their control.

6

I should have the required tooling early next week. If you wouldn’t mind please send me a reminder message on Monday and I should be able to directly resolve your issue. Thank you!

7

Awesome, will do! I have a device I can absolutely disconnect if the limit hasnt been increased.