Hi! I’m having problems with subtitles and full screen in custom video players.
The subtitles load and works fine when the player is in A: non full screen, B: Full screen with active controls, eg. moving mouse or using keypad to seek or C: with devtools window and full screen and non active controls.
Whenever you try to view the movie/series in full screen with non active controls and no devtools open the subtitles don’t show up.
Verified that other browsers firefox and chrome works fine.
@anon213113112 much more information is needed if you want answer or help
Please repost to reflect the template and guidelines and we’d be more than happy to assist you.
Guidelines - Before posting, please:
Search the forum to see if anyone else has already posted or resolved the same issue you’re having.
Ensure that you’re posting in the appropriatecategory — please use the appropriate category when posting to ensure that whoever assist you has a clear idea of what product or platform you are using.
Fill out the template that appears in your editor when posting as it contains all the boiler-plate information surrounding your issue. It will help the Support team members and other Community members to efficiently assess and resolve your issue. NOTE: “Uncategorized” posts do not have a template, so please ensure you’re posting to the right category as mentioned above.
Tag your post appropriately – use tags to help track and organize threads on this forum.