Sep. 5th BAT Payout Not Appearing

Brave Browser Mobile Support
1

Description of the issue:

From Aug 5th to Sep 5th I had Brave Ads enabled. I received multiple ads per day. After Sep 5th I tapped “claim” but the BAT never appeared in my wallet and now it seems to have disappeared from my account. I remember the total being over $2.00 last time I checked but I dont remember the exact amount. Furthermore, the “Claim” button appears everytime I use Brave, but tapping it never works. I’m using Brave 1.3.2 on Android 9 OS (Galaxy S8).

On a side note, is there a way to contact customer support without creating an account on the community page? It’s rather inconvenient. If there is a support email address please let me know.

Thanks for your time.

2

Hello good sir. I feel your pain. I’ve experienced the exact same thing. I’ve been using Brave for 3 months now and have not recieved a single payment yet my account said I was going to. I hope you figure your situation out and if I do before you I will pass on the info. Best of luck my friend.

3

Hi @btjansen5, Community is our primary support portal at the moment. :slight_smile:

There can be sync and payout delays. You should get that BAT in the next payout period. Sorry for the trouble!