Description of the issue:
I restored my new phone from a backup of my previous phone and now the PIN does not work when I try to open Brave. There is no message that the PIN is invalid. The circles at the top turn orange with every number I press and then nothing happens when I finish inputting the PIN. It just remains on the PIN input screen. I know that the PIN I am using is correct.
Steps to Reproduce (add as many as necessary):
Restore new phone from old phone backup
Open Brave
Input PIN
Be sad…
Actual Result (gifs and screenshots are welcome!):
App does not open. It remains on PIN screen.
Expected result:
App would open after PIN input.
Reproduces how often:
Every time I try to open Brave
Brave Version(about:brave):
Version 1.6.6
Mobile Device details
iPhone XS Max (Old phone was iPhone 6+)
Android/iOS Version
iOS 12.1
Additional Information:
I saw a similar thread from someone using an iPad but there were no replies… Hoping someone can help me out this time. Thanks!
@larz0rz,
Sorry to hear that!
This is the first I’m hearing about this issue. It’s slightly hard to test given it happened after a backup but let me see what I can figure out on my end. Also going to cc @anon1255531 from our iOS team.
Sorry again for the inconvenience and I appreciate your patience.
Real quick, you mentioned that you just backed up your phone data - I assume you have Brave data you’d rather not lose? I only ask because a simple un/reinstall may do the trick but you’re data will not be retained, unfortunately.
I do have some bookmarks that I would like to keep if possible. Fortunately, I still have my old phone right now, so I might be able to export those before I trade it in. But it wouldn’t be the end of the world if it comes down to doing a reinstall.
