Passwords and Websites Signed Into Wiped on Shutdown

[fracture]

Description of the issue:
How can this issue be reproduced?

1. Shutting down the PC while Brave is open.

Expected result: Data, Logins, and passwords wiped. The only thing that may remain are a couple of cookies.

**Brave Version( check About Brave): v 1.84.132

Additional Information: I tried using sync, but it gave me an error saying I need to update Brave on the device it’s on. However, I used the sync code on my PC in case this exact situation happened in the future.**

[User.1.000.000.000]

Hi, Welcome to the Community!

Brave Sync to me was confusing at first, then I figured it out with a little help. Sharing a link below for more information.

But in my own words, what you have to do is take the original sync chain code (which has 25 words in total), and when adding a new device use that same sync chain code MINUS THE LAST/25TH WORD and replace it with the “Word of the Day” which can be easily found here: https://alexeybarabash.github.io/25th-brave-sync-word/

So original 24 words + the current one from that link, goes into the New Device and things should be back to the way they were (hopefully).

But as the support link below ALSO says, it’s not a reliable way to back things up… and if you DID lose you current stuff to a crash I’m not sure if you’ll get it back, but BE SURE TO CHECK HISTORY if it does open new fresh with nothing.

Hopefully this helps! Good Luck!

Helpful Info & FAQ for Brave Users

Daily Expiring Sync Codes: Not Meant for Backup It’s important to understand that Brave Sync is designed for syncing data between devices, not for backing up your data. As one of Brave’s developers has stated: Warning: Brave does not officially support using the Sync code as a backup, and you should not rely on this continuing to work in the future. Use the export functionality in bookmarks and the password manager instead. Why is Sync not reliable for backup? The Sync Code changes daily. Th…

[fracture]

Oh wow, I didn’t know sync was unreliable.

[User.1.000.000.000]

I hope that’s not all you took away from what I shared, the included post is meant to say you SHOUDLN’T rely on Brave Sync as a backup. But it’s still reliable for what it DOES do.

[jetlag2025]

i have same problem i cant back up all pass

word that are wipeout badly need it to restore

[laggymax]

I’ve got the same issue.

[289wk]

Suggested reading:

Lost all cookies including passwords and site data

Based on the details you’ve provided, there isn’t a clear or definitive answer. The two most likely explanations are: Data was deleted by you, another user on the device, or possibly by an app or extension. Your Windows encryption (DPAPI) was corrupted or lost. This encryption system protects sensitive data such as saved passwords. If the encryption key becomes inaccessible or damaged, the passwords technically still exist in your Brave profile folder, but the browser can no longer read o…

Establish routines for preserving your data:

How to Back Up Passwords that are stored by Brave Browser

Scrolling down the webpage at:

https://support.brave.com/hc/en-us/articles/360018185951-How-do-I-use-the-built-in-password-manager

A note states:

“Export Passwords - Selecting Download file will export all credentials you’ve saved in your browser as a .CSV file onto your system. Note that anyone who has access to your system will be able to open and view this file, so it is recommended that you delete this file once you’ve used the file for its intended purpose.”

Tips on how to encrypt that .CSV file:

• ‘https://www.crucial.com/articles/pc-users/how-to-password-protect-a-folder’
• ‘https://nordvpn.com/blog/how-to-password-protect-a-zip-file/’
• ‘https://www.winzip.com/en/features/security/password-protection/’

Be sure to safely store a copy of that CSV file on an external drive.

How to back up your Bookmarks as an HTML file

Two ways to get to the Bookmarks Manager.

One way:

1. Launch Brave and open the Main menu:
2. Select Bookmarks --> Bookmarks Manager
3. Open the More options menu at the top right
4. Select Export and choose where you want to store the exported file.

Another way:

1. In a new Brave Browser window, go to: brave://bookmarks
2. Locate the “Organize” (vertically-arrayed 3-dot) menu button in the upper-right area of the window; click on that
3. You should get a pop-up menu, in which you click on the “Export bookmarks” selection and choose where you want to store the exported file.

The exported file name: “bookmarks.html”

Be sure to safely store a copy of that HTML file on an external drive.

After the initial installation and setup of Brave Browser (“BB”) for Windows OS users, the original BB user profile data is within the Default folder:

• C:\Users\[UserName]\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default

You should verify that location; in a BB New Window, go to brave://version and scroll down to Profile Path.

Without BB running, and before doing anything else, also make a backup of the User Data folder . . . placing the backup somewhere that is safe and NOT within any BB installation path.

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