One of my profiles not earning BAT

Brave Rewards Brave-Ads Support
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1

Are you able to receive general desktop/push notifications?
Yes

You can test this by visiting https://www.bennish.net/web-notifications.html and forcing a push notification to appear.
Yes

Are you in a supported region (if so, which one)?
Yes. California.

Check https://brave.com/transparency and confirm that you are in an applicable region

Give us a brief description of the ads behavior you’re seeing
I have 2 profiles, one for work the other is personal. I use to earn BAT on both profiles but my personal profile no longer earns BAT, only my work profile. Can that be resolved? Or has there been a recent change in BAT reward policy?

What OS/Brave version are you using?
Please copy/paste the top 3 lines of your brave://version page

Brave 1.21.77 Chromium: 89.0.4389.90 (Official Build) (x86_64)
Revision 62eb262cdaae9ef819aadd778193781455ec7a49-refs/branch-heads/4389@{#1534}
OS macOS Version 11.2.3 (Build 20D91)
2

Workaround but not a fix: Created a new profile that is now earning BAT rewards. So both ‘work’ & ‘personal’ profiles are now earning BAT. Again, this is not a fix but a workaround, essentially just deleted my ‘old personal’ profile and created a ‘new personal’ profile. The only drawback with this method is you would have to manually import your old bookmarks and download browser extensions.