@Noriann two different things. This is why I provided link. What I referenced about template before was for your post here on Community. The template it provided here would be like you see below:
Please read through our Help Center articles before opening a topic.
If you have a payment issue please submit a ticket to us directly.
Please fill out the template below:
<---------Delete this line and everything above before posting---------->
Briefly describe your issue:
What Operating System and Brave version are you using? (
Menu --> About Brave)Who is your verified custodian? (Uphold/Gemini/bitFlyer)
Are you in a supported region? (see here for list of supported regions)
In all of that above, you would see that it explained to submit the ticket if you had a payment issue.
Beyond that it asks you what specific operating system you’re using, which version of Brave, if you’re in a supported region, etc. These were details you did not share. All you said was Nunca recibo mis recompensas y uso múltiples dispositivos. Ahora probé conectar uphold y tampoco funcionó
And in that you made it sound like you only recently connected. With no real indication of when you connected to Uphold or anything, you left everyone to have to make a lot of assumptions. This is why I explained the problem of you not providing information and that it was important to know if you had the right expectations. Then I explained how payments work just in case. Though in all I said, I also pushed that if it’s a payment issue you need to do the support ticket with Brave.
The locations where you are saying you provided details is that support ticket. If you submitted there, then there’s no need to be replying on this. As this is community where I’m replying to you as another user and the ticket is official support directly from Brave.