Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
You need to provide more information if you expect further support, so I’d recommend filling out the template that you mostly left blank in your post, you can edit it by clicking the small pencil icon at the bottom of your original post.
Things to add specifically at least would be…
Uour Operating System version (I see you tagged iOS but please be more specific, e.g. 18.7.# / 26.#)
& also add your Brave version (All Settings > at the very bottom).
Also it would be helpful if you told us what you’ve done to try and fix it, shred site data, Delete Brave and reinstall, reboot your phone, etc. etc.
& again for future reference, I’d recommend you adhere to the community guidelines as listed below…
Guidelines - Before posting, please:
Search the forum to see if anyone else has already posted or resolved the same issue you’re having. (For best results go to https://community.brave.app/search by clicking the magnifying glass and the filters icon to the right within ths search field and use the filters for better accuracy).
Ensure that you’re posting in the appropriatecategory — please use the appropriate category when posting to ensure that whoever assist you has a clear idea of what product or platform you are using.
Fill out the template that appears in your editor when posting as it contains all the boiler-plate information surrounding your issue. It will help the Support team members and other Community members to efficiently assess and resolve your issue. NOTE: “Uncategorized” posts do not have a template, so please ensure you’re posting to the right category as mentioned above.
Tag your post appropriately – use tags to help track and organize threads on this forum.