Missing BAT - No Payout for Previous Months

Brave Rewards Rewards Support
1

I created my Uphold account 11 days ago, back then, I had around 84 BAT. When I wanted to take out all to my Uphold account, Brave only transferred 27.25 BATs. At first I thought I had to wait to get it completed since transaction takes time. However this is not the case.
Currently this is what I have on my pop-up

battotal
battotal959×664 181 KB

When I check May’s transaction history, I’m seeing this

ssfine
ssfine2296×1552 288 KB

Which is fine. This matches with what I recieved for this month.
ssfine
ssfine2903×317 88.9 KB

But I also have previous months and I didn’t recieve it for those months. And there is something not “okay” with those months.
i.e.

ssfine
ssfine2292×1569 350 KB

Currently I’m missing ~58.45 BAT
What should I do in this case?

2

Hi @rogerthebat - thanks for reporting. So is that 58 BAT still showing in your browser wallet?

What OS and Brave version are you on?

3

I’m not sure what you mean by “So is that 58 BAT still showing in your browser wallet?”
According to pop-up(when I click the Brave Rewards) I have 97.1 BAT so I’m not sure if take out functionality is deducing anything as well

It’s Windows 10 and Version 1.9.76 Chromium: 81.0.4044.138 (Official Build) (64-bit)

4

this is happening to a lot of people right now. i also lost BAT last night

5

Bonjour je rencontre aussi un problème
.Je n’ai pas reçu de paiement depuis le 6 mai je n’y comprend rien .J’ai aussi la version 1.9.76
Sur un pc windows 8. Est ce que je vais recevoir tout mes bat en même temps ce mois ci?.J’ai quand-même accumulé plus de 241 bat et je commence a me poser des questions aidez moi merci

6

Hi @rogerthebat - can you DM me your Rewards Internals? I can help to investigate.

7

@gdmtp - please DM OS and Brave version as well.