Troubleshooting technical issues is much easier when both the user and support agent practice clear communication. For this reason, we have provided the template below for you to fill out with information about your issue. Please provide as much detail as possible so we can most efficiently resolve your problem.
Description of the issue: I am trying to activate my VPN on the Brave mobile app. I paid for the premium account from my desktop computer. When I try to activate the VPN on my iphone using a login link sent to my email, I get a screen with a perpetually loading triangle.
How can this issue be reproduced?
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Go to account.brave.com
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Enter email address
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Click “get login link”
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Open login link in brave browser on iphone
Expected result: Access Brave premium account via login link
Brave Version( check About Brave): 1.81 (134)
Mobile Device details: iPhone 13 Pro Max; IOS 18.7
Additional Information:I previously had the Brave app setup under a different email address than my current premium account. I have deleted the browsing data multiple times and closed/reopened the app, but the issue persists.