Issue with BAT rewards on Android

[jamesy227]

Description

BAT rewards on my Android have been reset for the last 2 months and the balance starts again from 0. I can see the history of the rewards by clicking on Grants, but they do not add to the balance. I can’t get verify my wallet on android as I never get over 25 BAT in a month. I have a verified desktop account and linked to uphold

To reproduce
1 - set up desktop account and linked to uphold account
2 - downloaded android app and started using

Actual Result (gifs and screenshots are welcome!):

Expected result:
BAT rewards do not reset and total balance is accumulated
Once balance over 25, i can then verify wallet

Reproduces how often:
constant

Operating System and Brave Version(See the About Brave page in the main menu):
Android
Brave 1.10.99

Additional Information:
I can see other people have had similar issues, but other than saying it will be fixed in the version I have, I can’t find any other info to help resolve

[skvyshak]

Exactly. I too have this issue. I have lost almost 10BATs. Everytime my BAT resets to 4.3. Ad notifications received in the month changes to zero and there will be no ads. After some days it will again start receiving ads and i will get BATs. But it again resets to zero at the end of the day.

These images shows yesterday’s issue. This has been going on for weeks. Now the BAT is again changed to 4.3 (9.am 2nd August 2020).

5.3BAT 10.15PM August 1 2020
4.3 BAT 9am August 2 2020

[steeven]

Thank you for reporting! Please DM with the following information:

• Copy/paste your Wallet ID (found on brave://rewards-internals)
• Your OS and Brave version (first three lines in brave://version)
• A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

[jamesy227]

Hi Steeven. I have sent you a dm with the requested info. Thanks