Hello, I have a very serious problem with brave, it is absolutely impossible to pay by credit card on any merchant site. I hope there are settings to resolve this limitation and thank you for letting me know.
There is simply not enough information here to even remotely get started without guessing.
Please fill out the template you were requested to do so when created this post, the information there is VITAL to even begin helping you.
What we don’t know right now:
- What version of Brave you have.
- What kind of device (desktop/mobile/submarine?)
- What are you actually seeing on your end, error messages, etc?
- Any troubleshooting steps you may have done on your end.
Until then, no one can actually help you if you don’t provide the basics first.
Hello,
My Brave version is 1.84.139.
I’m using a 64-bit Windows 11 Pro PC connected via Ethernet to a 1 Gigabit internet box.
I haven’t taken any action to resolve the problem, which I’ll describe again.
During an online payment, an authentication server sends the bank’s validation to the merchant.
However, the bank validates the payment, but the merchant doesn’t receive this notification and sends the message “payment declined.”
It seems obvious to me that this is due to Brave’s shield, but I don’t know which settings to adjust to stop this blockage.
Thank you in advance for your help.
How do you know it’s the shields if you haven’t turned them off to try? Please do so.
Also you said you’ll “describe again”, but uh, you described nothing in your original post.
I did disable Shield on the affected sites, but it didn’t change anything.
Furthermore, I believe I’ve perfectly described the problem I’m experiencing.
No, you didn’t use the template, and as stated, in the original post you described nothing. You can’t claim you’re describing something again if you never in the first place.
Not to mention, you didn’t state you tried disabling shields, no you can’t really call that perfectly described when you simply were lacking so much.
(Just a reminder that your original post mentions nothing.)
Thank you so much for listening and for your invaluable help in resolving my issue. I believe the solutions you’ve suggested will help many other users experiencing the same problem. I’m impressed by the quality of Brave’s support.
Oh you’re very welcome. I’m not a Brave employee, just someone who offers help on my spare time.
Even if you fought me the whole way. 
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f you are not capable of providing decent support, stay away, it will save your time and mine.
@pierre92500 Sorry I’m late in joining in to help. Let me just try to go over some information and confirm details.
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You mention “any merchant site.” Can you give some examples of websites you are experiencing this?
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Have you tried the basic troubleshooting steps like testing in a private window or in a new browser profile?
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Are you using a VPN or proxy?
If not resolved in private window or a new profile:
- Could you try to use Brave Beta or Brave Nightly to see if the issue also happens there?
And if issue there:
- Would you test in Chrome?
Thank you for your reply.
- French online retailers used: SNCF and Leclerc
- Haven’t tried private browsing, but I’m willing to try.
- I don’t use a proxy.
- I’m willing to try the beta version, or even the Nightly version.
I have no problems with Chrome, which I’m unfortunately forced to use for my payments.
Two final remarks:
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Testing the possible solutions is complicated because I don’t often have the opportunity to pay online!
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I’m extremely surprised that the problem I’m describing isn’t more widely reported.
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Indeed. This is where it makes it seem like it might be some issue specific to you. It can be difficult at times to narrow things down. When issues are experienced it’s always good to get as much detail as possible so that anyone trying to help can try to figure out what clues might be suggested.
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Knowing if it is just specific websites or all websites can show if it’s a compatibility issue or something on the browser. The more narrow, the easier it is to find the underlying problem.
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Disabling Shields helps to test if it’s any rules or code from that interfering. If you ever see a difference on that, then a person has to start playing with individual settings to figure out what part of it is causing things to break.
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When you open in a private window, it is starting a new browsing session without cookies. And unless you changed the settings, it also has all extensions disabled by default. By a person testing to see if an issue occurs in Private as well, it helps to determine if either of those things are at fault. From there it’s just testing as you disable things on the profile or clear cookies to see if the issue gets fixed.
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The new profile tests something similar, but it also has a focus on how many settings are at default. If it works in one browser profile but not another, then it usually means browser settings or extensions.
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Beta or Nightly are future versions of Brave. If an issue is resolved there but not in the original, it can suggest maybe a version specific problem. In knowing this, it narrows down the types of things to look at, but combines with other details to know.
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Checking on Chrome helps know if it’s a Brave specific problem or if it happens in the underlying Chromium code from upstream.
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Asking about VPN or Proxy, as well as maybe Firewall, can sometimes be good to know if they are actually causing conflict. Obviously you would want to disable them to notice if any difference. Banks can sometimes block traffic from certain IP address, especially VPN.
Anyway, sorry for the long-winded reply. But figured I would give something of an explanation on why some of the steps are suggested.
Along with that, knowing what specific versions of OS and browser along with everything else, matters in terms of people trying to replicate it. If an issue can’t be repeated under similar circumstances, then that also helps to eliminate a lot of potential causes but also makes it harder to solve. Ideally you want people to be able to experience the same issue easily so the problem can be figured out and a solution determined.
There just are too many things to consider. So more information is always better.
Thank you for your reply.
I will run two tests:
-one on Windows 11 Pro in private browsing mode with shields off
-the other on another machine running Ubuntu 25
As a reminder, I am running Windows 11 Pro, which was recently installed.
========= Windows
Windows 11 Professional Edition
Version 24H2
Installed on 10/25/2025
OS Build 26100.7171
Feature Windows Feature Experience Pack 1000.26100.265.0
Brave is also recently installed.
============= Brave
Brave is up to date
Brave 1.84.141 (Official Build) (64-bit)
Chromium: 142.0.7444.176
Only one Alldebrid extension (which I will disable during my next tests)
It seems obvious to me that this problem is impossible to reproduce in the same environment!
What I’m looking for are suggestions for solutions to test.
I could obviously only perform these tests when a payment is made, for which I don’t have a date.
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At this point I have to ask, is your computers time zone and date/time set correctly? It sounds odd, but encryption can break if they drift, and some payment processors are very strict. I almost honestly forgot about this being a point to check, and luckily this is a super easy one to look at real quick. You want it usually within 2 to 10 minutes, assuming TLS (which I assume these websites are using for their payment processors).
(How much drift you can have depends on certain factors beyond your control, but in this case we can absolutely verify at least if your clock is right.)
Yes, my time is correct.
Anyway, at the same time, it works with Chrome but not with Brave.
Good to know it is working in Chrome, just not Brave, that at least does narrow it.
And thanks for checking the time, everyone always forgets that actually can break a lot more than people realize (especially with Windows 11 because for some reason it just stops syncing time for days and drifts like a mechanical watch, seconds per day, not per month).
I just made a transfer from a private browsing window while blocking shields and it failed.
No problem with Chrome
I finally solved the problem.
I reinstalled the application after completely uninstalling it (deleting the Brave folder in %appdata%).
I’m not thanking the community.
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