I'm having trouble activating my Brave VPN

Brave Browser Desktop Support
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1

I’m having trouble activating my VPN, I’m using a MacOS Sonoma 14.6.1 and I can’t activate my VPN, I always get the message to subscribe, when I already have a paid subscription and when I click on the option that I already have a subscription it shows me a window with the message “Forbidden” I’m in trouble here, I need the VPN for work

Please HELP!!

2

I’m curious if these issues are related

3

Though I suggest you check this first: Not able to restore VPN subscription on Brave VPN web

4

I don’t think that’s the problem, when I click on the “I already have a VPN Account” button a screen appears that says “Forbidden”

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5

Even if I try to delete my subscription, the “Forbidden” screen keeps popping up.

6

@TheRedSwine thanks for reporting. If you can submit a ticket here we will help to troubleshoot https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360003078831.

Thank you!

7

Thank u Steven, I already made a report on this, waiting for the solution

8

Thanks @TheRedSwine, can you share your ticket number? I can investigate if it hasn’t already been addressed at this point.

Thank you!

9

Sure Steven, The Ticket number is 286068, please let me know what do u find about it. Thank u

10

Thanks @TheRedSwine! I see that there was a second ticket opened as well, and it looks like it was just replied to.

Thank you!