I have not received my BAT rewards for the month of july. Its 16th August today can someone help me out?

Brave Rewards Rewards Support
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1

Hi Guys,

I have three Browser in use but only one of my Browser has the following issue. All collected BAT are gone or at least doesn `t appear in the Brave UI (BTW there is no interaction recorded, I mean ever and I use the Browser for almost a year on this device) or Upload Wallet.

  • My Wallet ID:

Key info seed: Valid

Wallet payment ID: 3a5b72bc-5278-4de9-83b0-dbceb0d777af

External wallet info

Wallet status: Verified
Wallet address: 2d256f4a-6fe5-4750-9f01-a76483a6ba1b

  • My OS and Brave version:
    |Brave: 1.27.111 Chromium: 92.0.4515.131 (Official Build) (64-bit)
    |Revision: 6b8d6c56ce21e38a72f7c4becb5abc1fa5134f29-refs/branch-heads/4515@{#1933}
    |OS: Windows 10 OS Version 2009 (Build 19043.1110)

My reward internal log` s show me permanent Error:

[Aug 11, 2021, 8:08:45.4 AM:ERROR:get_me.cc(64)] Unexpected HTTP status: -1
[Aug 11, 2021, 8:08:45.4 AM:ERROR:uphold_user.cc(69)] Couldn’t get user
[Aug 11, 2021, 8:08:45.4 AM:ERROR:uphold_wallet.cc(77)] BAT not allowed
[Aug 11, 2021, 8:08:45.4 AM:ERROR:get_card.cc(44)] Unexpected HTTP status: -1
[Aug 11, 2021, 8:08:45.4 AM:ERROR:uphold.cc(158)] Couldn’t get balance
[Aug 11, 2021, 8:08:45.4 AM:ERROR:wallet_balance.cc(150)] Can’t get uphold balance
[Aug 11, 2021, 8:12:34.6 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Aug 11, 2021, 8:12:34.6 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Aug 11, 2021, 8:12:34.7 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Aug 11, 2021, 8:12:34.7 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Aug 11, 2021, 8:12:46.9 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Aug 11, 2021, 8:12:46.9 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Aug 11, 2021, 8:16:17.2 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Aug 11, 2021, 8:16:17.2 AM:ERROR:wallet.cc(178)] Claiming tokens failed
[Aug 11, 2021, 8:17:18.8 AM:ERROR:credentials_promotion.cc(503)] Token list empty
[Aug 11, 2021, 8:17:18.8 AM:ERROR:wallet.cc(178)] Claiming tokens failed

Looking forward.

Best wishes
Marcel

2

I have the same issue, please assist … I did not receive roughly 5.8 BAT

Wallet info

Key info seed: Valid
Wallet payment ID: 25754c9b-0bf7-48d9-852e-d7e5b65d8e27
Wallet created: 16/05/2021, 11:54:58

7a4d3ebd-506c-45ae-a589-cfd8615dc1b1

Status: FinishedAmount: 0.75 BAT
Types: Ads
Expires on: 0
Legacy promotion: No
Version: 5
Claimed at: 06/06/2021, 10:23:57
Claim ID: 6ad8a65a-6f80-432d-a024-1615d3f92ea5

eafc3a50-687d-4618-8b77-1dff7088e748

Status: Finished
Amount: 11.5 BAT
Types: Ads
Expires on: 0
Legacy promotion: No
Version: 5
Claimed at: 08/07/2021, 10:38:36
Claim ID: 18e22a71-3d6d-4791-8647-7abc0fe3c841

Brave 1.28.105 Chromium: 92.0.4515.131 (Official Build) (arm64)
Revision 6b8d6c56ce21e38a72f7c4becb5abc1fa5134f29-refs/branch-heads/4515@{#1933}
OS macOS Version 11.5.1 (Build 20G80)
JavaScript V8 9.2.230.22
User agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.131 Safari/537.36
Command Line /Applications/Brave Browser.app/Contents/MacOS/Brave Browser --enable-dom-distiller --disable-domain-reliability --no-pings --origin-trial-public-key=bYUKPJoPnCxeNvu72j4EmPuK7tr1PAC7SHh8ld9Mw3E=,fMS4mpO6buLQ/QMd+zJmxzty/VQ6B1EUZqoCU04zoRU= --sync-url=https://sync-v2.brave.com/v2 --lso-url=https://no-thanks.invalid --variations-server-url=https://variations.brave.com/seed --enable-features=WebUIDarkMode,PrefetchPrivacyChanges,PasswordImport,ReducedReferrerGranularity,LegacyTLSEnforced,AutoupgradeMixedContent,SafetyTip --disable-features=FledgeInterestGroups,IdleDetection,AutofillEnableAccountWalletStorage,FledgeInterestGroupAPI,HandwritingRecognitionWebPlatformApi,TrustTokens,DirectSockets,NotificationTriggers,WebOTP,PrivacySandboxSettings,FederatedLearningOfCohorts,SignedExchangePrefetchCacheForNavigations,NetworkTimeServiceQuerying,SubresourceWebBundles,InterestCohortFeaturePolicy,HandwritingRecognitionWebPlatformApiFinch,FlocIdComputedEventLogging,AutofillServerCommunication,LiveCaption,FirstPartySets,InterestCohortAPIOriginTrial,LangClientHintHeader,SignedExchangeSubresourcePrefetch,EnablePasswordsAccountStorage,TextFragmentAnchor,EnableProfilePickerOnStartup --flag-switches-begin --flag-switches-end --restore-last-session
Executable Path /Applications/Brave Browser.app/Contents/MacOS/Brave Browser
Profile Path /Users/svenvanlaar/Library/Application Support/BraveSoftware/Brave-Browser/Default
Variations AdRewardsStudy:NextPaymentDay
EphemeralStorageStudy:Enabled
MacCoreLocationBackendStudy:Enabled
NativeCosmeticFilteringStudy:Enabled
PermissionLifetimeReleaseStudy:Enabled
SpeedreaderReleaseStudy:Disabled

3

Same here. BAT disapeared 1st of august but didnt get anything on wallet or uphold account.