I have not received my August rewards and September rewards even its sent to payment

[Mr.robot]

Briefly describe your issue:

Hi brave community, last month I haven’t received my August payment which is sent to payout total of 15+ bats, which is a collection of past 6 month payment, i was very happy that it finally went to payment, but like always brave had issues and i haven’t received it, now that my 6 month collection is gone. So, I reported to brave support and later sometime i received a mail from brave, state that i will receive my August payment (15+ bat) with September payout, I was glad and eagerly waiting for my payment but, even now i haven’t received my September payout too which is (1.35+ bat).

I’m really disappointed on brave , i haven’t received a single complete payment for this year. Even though I reported to support, it’s still haven’t fixed… and I have reported again to brave support now, about this issue… i don’t know they will fix my problem or not, I hope someone could help me here to resolve my issue or please forward this post to someone that can help me… this is my last hope

Thank in advance!

Latest Brave support ticket : 157949

I’ve took screenshot of those payout for future reference and I’m including it below

August payout Screenshot:

September payout Screenshot:

What Operating System and Brave version are you using (Menu --> About Brave)?

Android 11 (Brave 1.44.105)

Is your browser wallet currently verified? (yes/no)

YES

What date did you verify your wallet?

20/01/2022

Have you been able to successfully receive payments in the past?

YES

Are you using a VPN? (yes/no)

NO

Are you in a supported region (see here for list of supported regions)?

YES

Does your device pass the SafteyNet check (Android only)?

YES

Have you fully completed Uphold’s CDD requirements?

YES

[Mr.robot]

@Saoiray @steeven @SaltyBanana Can you guys please look into my above issue, this very important for me now. I’m hoping that you guys can push this forward

[rodrige]

You need to open a support ticket using the link below, so that they can have a look at your issue

Brave Help Center

[Mr.robot]

Hey bro, thanks for responding… yeah actually i did… using your link… I’ve mentioned in detail in my post please read it. I’ve reported it to brave support and got a ticket, later got mail stating that it fixed that I’ll receive my rewards with September payout, but i haven’t received my September payout too…

And yes, I’ve again reported to brave support and they gave a ticket number… I’ve included the ticket number in my post…