I don't receive any tips

[andy911]

I’m Brave creator. I have 3 channels (Websites and YT Channel).

This week I get a information, somewhere spend me more than 20 BAT. But I don’t see this in my dashboard. Is there something wrong??

[saereV]

Hi, @andy911, I’m not quite sure I understand you, but the Creators’ payout is still processing. Follow Support’s post and watch for status updates. Please read the entire thread.

April 2021 Creators Payout

Brave Creators Payout Status : Complete. This thread is intended for updates regarding this month’s Creators payout, which will begin to process Thursday, April 8th. If your contribution payout is missing, late, or incomplete, please wait until payments have completed processing before sending a DM with the email linked to your account. Before DM’ing the email linked to your account, look over these common causes for missing/partial BAT payouts: Your BAT balance was under the 5…

Edit: I don’t know if tips are being affected by the payout process. If there’s another who is more familiar with the tips system, I’m sure they’ll have some advice for you.

[andy911]

I don’t mean payout. I mean the actually amount of BAT in creators dashboard

if I receive a donation, the number of BAT in the dashboard should increase, right?

[saereV]

@andy911

if I receive a donation, the number of BAT in the dashboard should increase, right?

Yes.

You’re saying that Uphold sent you a message/ email about a tip, but you don’t see it, correct?

[andy911]

no. I have send BAT as a tip to my website. but the amount don’t increase in my dashboard.

there is always the same amount 1.90 BAT current period

[saereV]

I’m helping a few others with the same/ similar issue, so I was looking around some more. I just posted a reply on one of their threads. Please have a read:

Donations not working anymore?

I’ve been looking around because two other Creators have posted about this issue today, as well. I found some information from an earlier thread, these two posts… [image] …and this one makes me believe that this issue could very well be because the payout is processing: https://community.brave.app/t/why-do-donations-made-to-me-on-my-youtube-channel-not-appear-in-my-brave-publisher-account/43084/5?u=saerev

[andy911]

a friend send me this token as a tip to my website. but I don’t get this BAT. I don’t see this BAT in my creators dashboard

That’s very sad!

[saereV]

I don’t believe you’ve lost anything, @andy911, I just think you have to wait til the Creators’ payout is done processing to see how it all looks. You can follow that thread for status updates in my Post #2, above.

[andy911]

I think this hard to believe. when i make a donation with my own browser, the amount appears in the creators dashboard within a short time.

the other payments should have been visible in the creators dashboard long ago.

[saereV]

I understand how it could be frustrating. However, I see the payout process is complete (except PayPal), so please read steeven’s post carefully, go through the checklist before sending him a DM. When you write him, be as detailed as possible (my #2 post here, links to that thread).