Hi, I’ve recently downloaded Brave and made the switch from using Chrome. I love this browser so far, it has everything I need and it’s much safer and faster than any other browser. The only problem I’m having right now is I can’t download shared files or from shared folders in Google Drive.
I tried clearing my cache, browsing history, turning off the shield and even allowing cookies for Gdrive - but to no avail. I’ve repeatedly done these steps, leaving me frustrated and tempted to revert to my old browsers.
Please help me in fixing this. I want to be able to use Brave seamlessly (for other downloads I’m not having a problem, though).
Version 0.64.77 Chromium: 74.0.3729.169 (Official Build) (64-bit)
@kayselya,
Thanks for reaching out!
Forgive me for asking but – you do have access to that page – correct? Just have to make sure!
In addition, can you tell me:
-
Are there specific files on drive/shared drive that land you here or is it any/all? Further, can you download files from other sites?
-
Are you able to download them while using a private window session?
-
Are you connected to a VPN service?
-
Do you have any extensions installed?
Hi! Thank you for the urgent response!
To answer your questions:
- Yes, I can download files from other sites.
- No, I am not connected to a VPN service.
- The only extensions installed in my browser are the ones already here when I installed Brave (Webtorrent, Hangouts).
- And YES, I just tried it now, turns out I can download from a shared Google Drive folder using a private window.
It looks like I’ll just have to use a private window whenever I download.
But I also would like to know if the error can be fixed using a normal window and why it happens.
@kayselya,
I’m glad that worked – points to some issue with that specific site data. I know you said you’d cleared cookies and all that but I’d like to try the following:
- Visit drive.google.com and click the “lock” icon on the left side of the address bar
- Click
Site Settings
- Select
Clear site data, then Reset Permissions
- Now scroll back to the top of the page and click the “back” arrow – this should land you in
Content settings
- Go to
Cookies --> See all cookies and site data
- Use the search box and run a search for
drive.google.com
- Click
Remove All Shown to clear any remaining cookie data for the site (if any).
- Relaunch Brave, visit and re-authenticate into drive – use default Shields settings.
Let me know if you’re able to download content from google drive after performing the above.
Tried and re-tried the steps. Sadly, still the same result. 
@kayselya,
Interesting…
Can you try making and using a new profile? It seems to be tied to your Default Brave profile data (drawing this from you using a private session successfully), this would help confirm.
Use the Manage People option, create a new profile. see if you can download.
