@Sal,
I believe we have a known issue with the extension as I’ve had other users reporting it recently. I will try to find the filed issue for reference and link to it.
However, even in those cases, Hangouts functions work as intended on the website itself (or at least they should). Please try the following:
- Visit hangouts.google.com
- (assuminng you’re already logged in) Click on your Shields panel and change the
Device Recognitionsetting toAllow all - Allow the site to refresh.
You should now be able to make and receive calls. Note that you will also have to grant permissions to the site for it to access your camera and/or microphone. Please let me know if this resolves the issue for you.
Additionally, many web compatibility issues may be caused by Shields blocking unwanted and/or potentially malicious content. I would recommend thumbing through some of our Shields documentation to better understand how they work and improve your browsing experience.