Description of the issue:
Gmail will not load in the bowser. The favicon has turned gray and the window just says “site can’t be reached”. Gmail is working on my phone & other browsers, so its got to be browser related.
Already done tried:
Browser is up to date
I restarted the browser
i cleared the cache & cookies for the last 24 hrs
tried it in private window and does not work their either
Actual Result (gifs and screenshots are welcome!):
@AWildRiley may be related to an extension you have installed or a VPN connection (if you’re using one). On my end, using Brave 1.80.125 on macOS gmail is loading without any issue.
Can you try clearing all cache/site data for gmail.com? To do this, visit gmail (even if it doesn’t load), click the “tune” icon to the left of the URL, then Site settings --> Delete data.
I tried your suggestion of clearing the data with no success. I also don’t have a VPN or any change in extensions or updates since it worked yesterday.
I have a bit more data - hovering over the ‘tune’ Icon gave me this:
@AWildRiley let me ask, do you have it set to allow extensions to operate in private window?
Also, if you create a second browser profile, does it work? Use the hamburger menu (three lines up upper right of your browser) → More Tools → Add New Profile and name it whatever you want. This will create a secondary profile with most settings at default, no cookies, and no extensions.
You’ll be able to swap back to your original profile with no issues and can delete the new profile, but for now would be good to see if the problem persists or resolves on it. Of course on the secondary profile, don’t change anything. Leave it as is.
Today Brave browser is not loading any of my bookmarked websites; gmail, bank, retail, nothing. I get this error, “mail.google.com’s DNS address could not be found. Diagnosing the problem. DNS_PROBE_POSSIBLE
nothing happens. I’ve tried private window and creating a new generic profile, restarting, clearing cache, cookies, history for all time.
None of this has worked. Thank you for your help.
Brave version 1.81.136
Windows OS build 26100.4946
Yes, same trouble/ message with Google Chrome
I don’t have Safari or Firefox installed, so can’t try those.
Also, in order for you to convey some of your Brave Browser DNS settings - showing both the User secure DNS switch position and the Select DNS Provider setting - in a Brave Browser New Window, go to brave://settings/security and take a screenshot of the following (or very similar area):
Given that your computer’s OS is Windows and not MacOS . . .
Please make an original post of your issue, in order to reflect the template and guidelines, and Brave Support will very likely be happy that you did so.
Guidelines - Before posting, please:
Search the forum to see if anyone else has already posted or resolved the same issue you’re having.
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Thank you so much for your reply and the helpful information. I will keep that for future reference.
For today I was able to go the Geek squadand get help Immediately. There was a bad wifi driver. Once he installed the new driver it loaded the browser and any web page loaded.
