Followed the rules, checked with Support first, still flagged. What did I do wrong?

Brave Rewards Rewards Support
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Hi all,

I’d been using Brave Rewards on Windows 10 for years, connected to a Gemini wallet. That ran without issues for a long time.

In October 2025, I set up a dual-boot with Linux on the same machine. I decided to go self-custody on the Linux side, setting up a Solana wallet in November. My browsers are synced via Brave Sync, which doesn’t sync wallets. Payouts on the Linux side arrived without issue in December, January, and February. Gemini was fine as usual as well.

Then in early February I received this email from Gemini: “Gemini Ceasing Operations in Your Region - Action Required.”

I read everything I could and then transferred my Gemini balance out to Brave Rewards and closed the account. With the Windows side now wallet-less, I thought: why not connect it to the same Solana wallet as Linux?

Before doing anything, I contacted Brave Support to check. I was told explicitly: “You can connect up to 4 times to the same Solana address.” (Case #352988, 15 Feb.)

So I reset Rewards on Windows and connected it to my Solana wallet using the recovery phrase. The process was smooth. Brave even suggested my Solana address without me having to reenter it. That made it feel natural to go one step further and connect my Android phone as well. Three devices total, all pointing to the same wallet.

This month, the Rewards page shows all payments as completed, but nothing arrived…

I raised a support ticket (Case #357519, 16 Mar). The reply: ineligible “due to certain restrictions,” no further detail. I replied asking for clarification. That was 4 days ago. No response.

My questions for the community:

  • Has anyone hit this after linking additional devices?
  • Could the timing –a wallet reset plus two new connections in quick succession– have triggered a flag?
  • Should I expect this to affect future months too, or just this cycle?

Thinking aloud: since this is a dual-boot setup, Linux and Windows cannot be online simultaneously by definition. Not sure if that’s relevant, but felt worth mentioning.

Any experience or insight appreciated. Thank you.

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Perhaps @Evan123 will be able to help.

I’m adding your Brave Rewards posts, since October 2021 …

Claimed Rewards June - Have not arrived Gemini [July 2022]
‘Claimed Rewards June - Have not arrived Gemini - #3 by SirFK’

May Rewards - Not getting the full amount [June 2022]
‘May Rewards - Not getting the full amount - #5 by Gwelwhir’

October rewards disappered [October - November 2021 - you were the OP]
‘October rewards disappered - #5 by Gwelwhir’

We need uphold alternative rightnow [August 2021]
‘We need uphold alternative rightnow - #4 by Gwelwhir’

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Thank you @289wk for the tag and for digging through the history. I appreciate it.

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Bumping this in case it got lost. Still hoping for some clarity before next month’s cycle begins.

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@Evan123 it’s been 11 days and today is the last day of the month. I’d appreciate any input before the next cycle begins.

I also wanted to flag something. Another user recently received the identical response from Brave Support (Case #356556):

“After reviewing your case, we’ve determined you are not eligible for a payment this month due to certain restrictions. The reason for ineligibility is guided by our internal policies. Unfortunately, we are unable to share specific details regarding this decision.”

This is word for word what I received on Case #357519 from the same support agent.

@Saoiray noted in that thread that they hadn’t seen this phrasing before either: [link]

I’m not trying to make this bigger than it is. I just want to understand what happened and make sure my account is in good standing going forward.

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@Gwelwhir thanks for following up. I can see that the most recent message in your ticket is from us on the 20th, I’m not seeing a follow up reply with questions in the thread, just fyi. Please note that all Rewards related correspondence takes place through our ticketing system and not on Community, and we will not be able to comment on your ticket here, or any other user tickets related to Rewards.

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Thanks @steeven . Understood regarding tickets.

The reason I raised this here is that my follow-up in the ticket (Case #357519) didn’t lead to any additional clarification, and I wasn’t quite sure how to respond to the last message there, hence the lack of my reply.

For context, these are the responses i’ve received:

“Hello,

Thank you for reaching out to Brave Support.

After reviewing your case, we’ve determined you are not eligible for a payment this month due to certain restrictions.

The reason for ineligibility is guided by our internal policies. Unfortunately, we are unable to share specific details regarding this decision.

We genuinely appreciate your support and understanding on this matter.

Thank you again,

Brave Support”

If you’re able to take a look, I’d really appreciate any guidance on what I might have missed, particularly as I had checked the setup with support beforehand.

and then later:

To clarify, this is not related to your switching of custodial devices. Our decision is guided by internal policies and a payment was ineligible for this month.

Thank you,

Brave Support

If you’re able to take a look, I’d really appreciate any guidance on what I might have missed, particularly as I had checked the setup with support beforehand.

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Yea this is one of those kinds of policies that need to change. How can you punish someone without telling them what it is they did? That’s like arresting someone and not even telling them what the crime was, which would be illegal.

I know with contracts and EULA’s they can bypass it, but it comes across as shady. YouTube for example suffers from a massive lack of transparency and look at the backlash they receive for it.

IF this is true (I’m going on OP’s word, but I believe it, I’ve seen that kind of verbiage before), it’s just not something I’d do. If someone broke a rule, SAY it, or it’s merely an accusation without proof, and honestly, IF you wanted someone to learn from their mistake, how would they if they don’t even know what it is they did? Talk about unrealistic expectations.

The “unable to share” simply reads “We could be wrong and very likely are, but cannot face that chance.” to any average user, even someone such as myself who has worked as IT and honestly…saw it all the time in the field.

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Thanks @Gwelwhir, reviewing!

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Thanks @MasterLink, I appreciate your input.

Thanks @steeven, for looking into this.

Just wanted to flag that I received a BAT transfer on April 7th. Mentioning it in case it’s useful context for your review. I’m not certain whether it covers all 3 devices.

Looking forward to hearing what you find.

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