I am reaching out because my Brave Rewards account has been restricted for two months, despite my full compliance with the Terms of Service.
Here is the timeline:
In January, I updated my email address (switching from Gmail to Infomaniak). The change was verified and certified without any issues.
In February, I migrated to Linux. I successfully reconnected my Uphold account (KYC fully up to date).
Since then, I continue to see ads, but I am no longer receiving any rewards.
My support ticket (Ref: [LKKWXV-YL4RY]) received a generic automated response mentioning âinternal policiesâ without any specific details. This is unacceptable for a loyal user who has provided all requested identity verification.
If this unjustified restriction remains during the next payment cycle, I will stop using Brave. A browser that promotes fairness should not treat legitimate users as fraudsters simply because they switch operating systems.
Please manually review my case and lift the flag on my account.
Best regards,
Edit/Update: To be clear, I have decided to disable all Brave Ads immediately. I have already viewed 79 ads recently for which I received zero compensation. I will keep them disabled until the next payment cycle. If the situation isnât resolved by then, I will permanently uninstall Brave and switch to a more transparent browser. I refuse to provide free attention to a system that flags legitimate users without explanation.
Iâm just a user, and donât use rewards, but in regards to:
Iâve heard that if the ads are Braveâs âhouseâ ads (like services by Brave, etc), they wonât accrue rewards, only 3rd party ads. Do you know if the ads were Braveâs?
As far as I know, this change was made quite a while back, certainly at least half a year as far as Iâve seen it mentioned, though you state you stopped accruing 2 months ago.
Iâll tag at least two people I know who should know more about this than me. @Saoiray (whom is currently away it seems), and @Mattches, is my understanding about right? Iâm not sure if this user is just running into house ads, or if something did happen. They have a ticket number, maybe someone can dig into why theyâve allegedly received only an automated response perhaps?
They use a ticket system and when they make a decision you get the response associated. What they wouldâve said is that your account is flagged and they are not going to reinstate it. They do not argue with you beyond that.
Looking at your post history here looks like you were flagged at least twice before. On those occasions they had reinstated your account. But based on what youâre telling us they decided not to reinstate your account this time.
Yeah. Grandma got diagnosed with cancer. They think stage 4 but we are waiting on biopsy results. My mom and I are only family she has down here so been a lot of time with her.
Then what time I do have online usually is doing moderator stuff on Reddit or just relaxing. Iâll still pop in here on occasion, especially if tagged, but otherwise was reducing time here on Brave Community until things get a bit better situated
The response to my support request was impersonal, leading me to believe that Brave makes decisions without explaining their reasons. I will wait until next month, and if I still havenât received a response, I will abandon Brave due to their lack of professionalism. As a technician, I will no longer recommend Brave as a reliable browser. I am truly disappointed.
Saying you will stop using the service after being permanently banned is not much of a threat. That decision was already made for you. And complaining that a final enforcement action felt impersonal is a strange response to repeatedly tripping antifraud systems.
Your account was suspended because of your own actions. Acting offended about it now is like a thief threatening to boycott a store for stopping a theft.
What was said? I understand it was âimpersonalâ, but is there a screenshot of the email?
You didnât answer if they were house ads, this was skipped. Screenshot of said ads to confirm if they are house or not house ads?
This is fair if thatâs the case, but we donât know what was even said.
This wasnât a reliability issue so this would accomplish nothing but thatâs your choice, though Iâd hard disagree against reliability. Every browser has its shares of issues, even Chromium of which Brave is forked from. As a tech, you should know this, but more importantly, know how to document everything with screenshots, proof of what youâre stating, etc. Where are they? As a tech youâd expect your reports to be filed properly, right? Hereâs no different.
You also could tag the staffer on the post youâve linked to which showed Evan was indeed helping you in the past. They are still here, and you could try simply tagging them like so:
(There is of course the possibility, you are withholding this because perhaps you are caught doing something you shouldnât have done, but how we would know is impossible if no evidence is provided.)
@steeven@Evan123 donât think Iâve seen phrasing like this on tickets before. Any ideas?
It doesnât read like the old ones of a person being flagged and not getting reinstated or anything. It doesnât say region is no longer available. Not quite sure what it is except something happened where they werenât eligible for payment for some reason?
Not sure if it is supposed to be an antifraud thing and basically saying because of unusual activity, but they changed the verbiage? Or if it is indeed something else entirely?
